Sophie Donald
Tongala ,Victoria
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Kyabram Bakery. Skilled in multitasking and maintaining high-quality standards under pressure, with basic clinical skills from aged care placement. Excels in team collaboration and efficient problem-solving, contributing to significant improvements in workplace efficiency and customer loyalty.
Overview
8
8
years of professional experience
Work History
Bakery Worker
Kyabram Bakery
05.2024 - Current
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
Cafe Worker
Johnny & Lyle
03.2023 - 05.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Coffee Barista
7 Beans
10.2022 - 03.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Waitress
The Mill
02.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Fast Food Worker
McDonalds
06.2021 - 02.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Provided support to crew members, facilitating quick food preparation and delivery.
Bakery Worker
Barham Bakery
12.2020 - 10.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Cook
Shmarnas Place
05.2020 - 12.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Retail Cashier
IGA Plus Liquor
02.2019 - 05.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
Waitress
Antonio’s Italian Restaurant
07.2018 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Juice Barista
Wharfside Juice Co
01.2018 - 07.2018
- Boosted sales through engaging with customers and providing knowledgeable recommendations on juice combinations based on their taste preferences and health goals.
- Supported company initiatives such as seasonal promotions or special events through enthusiastic participation in marketing efforts like signage updates or social media postings about daily specials.
- Contributed to team success by effectively collaborating with coworkers during busy periods, ensuring smooth operations and reduced wait times for customers.
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
- Complied with all health codes and regulations by diligently following proper food handling procedures at all times during preparation, storage, and disposal processes.
- Showcased a strong work ethic by consistently arriving punctually for shifts and maintaining a positive attitude throughout all interactions with colleagues and patrons.
- Upheld a safe environment for both staff and customers by adhering to safety guidelines regarding equipment usage and promptly attending to any spills or hazards on the floor.
- Accurately operated cash register to process customer payments.
Waitress
Cucina Mia
03.2016 - 11.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma - Nursing
Gotafe
Shepparton, VICSkills
Although I have an extensive background of skills that are fitted for the hospitality and retail industry, I have basic knowledge and skills from my 2 weeks clinical placement in the aged care setting such as:
- Assisting residents with completing all their ADL tasks such as showering, toileting, changing of the clothes, changing and replacement of aids, in a safe, respectful manner
- Assisting residents with feedings for those with low mobility
- Assisting with the relocation of residents using various types of mechanical aids and wheelchairs
Timeline
Bakery Worker
Kyabram Bakery
05.2024 - Current
Cafe Worker
Johnny & Lyle
03.2023 - 05.2024
Coffee Barista
7 Beans
10.2022 - 03.2023
Waitress
The Mill
02.2022 - 10.2022
Fast Food Worker
McDonalds
06.2021 - 02.2022
Bakery Worker
Barham Bakery
12.2020 - 10.2021
Cook
Shmarnas Place
05.2020 - 12.2020
Retail Cashier
IGA Plus Liquor
02.2019 - 05.2020
Waitress
Antonio’s Italian Restaurant
07.2018 - 02.2019
Juice Barista
Wharfside Juice Co
01.2018 - 07.2018
Waitress
Cucina Mia
03.2016 - 11.2017
Diploma - Nursing
Gotafe