Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Elliott

Beeliar, WA,WA

Summary

Ambitious Cafe Manager with proven track record of creating successful food and drink service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to customer service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

4
4
years of professional experience

Work History

Cafe Manager

Jamaica Blue
11.2020 - Current
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Oversaw food preparation and monitored safety protocols.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Babysitter

Andrea Luscombe
11.2021 - 11.2022
  • Supervised children on playground to help develop physical and social skills.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Engaged with children on individual basis to build positive relationships.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Monitored children's play activities to verify safety.
  • Provided developmentally appropriate activities for children.

Waitress

Dome Cafe
04.2019 - 12.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.

Customer Service

Bakers Delight
02.2019 - 09.2019

Education

No Degree -

Emmanuel Catholic College
Beeliar, WA
06.2020

Skills

  • Cost Control
  • Improve Performance
  • Business Growth Initiatives
  • Scheduling
  • Brand Loyalty
  • Cafe Operations Management

Timeline

Babysitter

Andrea Luscombe
11.2021 - 11.2022

Cafe Manager

Jamaica Blue
11.2020 - Current

Waitress

Dome Cafe
04.2019 - 12.2020

Customer Service

Bakers Delight
02.2019 - 09.2019

No Degree -

Emmanuel Catholic College
Sophie Elliott