Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
References
Availability
Timeline
Waitress

Sophie Ellis-Cummins

Wagga Wagga,NSW

Summary

Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Good at maintaining speed and accuracy in high-traffic times. To seek and maintain a casual position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Waitress

RSL
05.2023 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Bayleaf Restraunt And Cafe
09.2022 - 04.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.

Waitress

Rashays
09.2022 - 05.2023
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Cashier

IGA On Bourke Street
12.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Volunteer

Kurrajong Race Day
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Assistant

Marnies Cookie Jar
06.2019 - 08.2019
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Organized resources, records and personnel to accomplish aggressive targets.

Receptionist

PRDnationwide Wagga Wagga
wagga wagga, nsw
08.2022 - 02.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree -

Tafe NSW
Kooringal, NSW
07.2024

Wagga Wagga High School
Wagga Wagga, NSW

Kooringal High School
Kooringal, NSW

Skills

  • Seating Assignment Preparation
  • Special Requests and Substitutions
  • Warm and Friendly
  • Order Accuracy and Delivery
  • Hospitality Service Expertise
  • Accuracy and Efficiency
  • Phone Inquiries
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Accurate Money Handling
  • Team Collaboration
  • Specials Promotion and Upselling

Hobbies

-Sport and fitness (Netball, gym) had to leave netball due to minor injuries but still maintain a regular fitness program at the gym.

-Reading and drawing/art.

-Cooking


Additional Information

Qualifications

In 2021 I completed my white card course.

References

Dylan Minchin

Supervisor

IGA on Bourke Street

04481123627

dylanminchin1@gmail.com

Michelle Wilcox

Real Estate Agent

PRD Wagga

0414399961

michellewilcox@prdwagga.com.au

Availability

Monday- 10am-9pm

Tuesday- 5-9pm

Wednesday- 5-9pm

Thursday- 5-9pm

Friday- 10am-9pm

Saturday- 10am-9pm

Sunday- N/A

Timeline

Waitress

RSL
05.2023 - Current

Waitress

Bayleaf Restraunt And Cafe
09.2022 - 04.2023

Waitress

Rashays
09.2022 - 05.2023

Receptionist

PRDnationwide Wagga Wagga
08.2022 - 02.2023

Cashier

IGA On Bourke Street
12.2021 - 08.2022

Assistant

Marnies Cookie Jar
06.2019 - 08.2019

No Degree -

Tafe NSW

Wagga Wagga High School

Kooringal High School

Volunteer

Kurrajong Race Day

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Sophie Ellis-Cummins