Sophie Gemmell
Perth,WA
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs.
Overview
3
3
years of professional experience
Work History
Care Worker
SEARCH
South Lanarkshire, Scotland
06.2024 - 08.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate documentation of care activities and client progress.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
Barista
Laverockha
South Lanarkshire, Scotland
05.2023 - 08.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Assisted in training new baristas on equipment usage and customer service standards.
- Provided exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Developed seasonal drink specials, contributing to menu innovation and customer engagement initiatives.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Lifeguard
Little Nessies
South Lanarkshire, Scotland
11.2022 - 05.2023
- Monitored pool area to ensure safety and compliance with health regulations.
- Conducted regular inspections of facilities to maintain cleanliness and operational readiness.
- Enforced pool rules to promote a safe environment for all patrons.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Education
HNC - Travel And Tourism
Glasgow Clyde College
Glasgow, Scotland11-2024
NQ Level 5 - Cabin Crew Operations
Glasgow Clyde College
Glasgow, Scotland06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Espresso machine operation
- Patience and empathy
Timeline
Care Worker
SEARCH
06.2024 - 08.2025
Barista
Laverockha
05.2023 - 08.2025
Lifeguard
Little Nessies
11.2022 - 05.2023
HNC - Travel And Tourism
Glasgow Clyde College
NQ Level 5 - Cabin Crew Operations
Glasgow Clyde College