Sophie Hill
Brisbane,QLD
Summary
Highly motivated and organized 22-year-old with a passion for creative problem-solving and positive energy. Thrives on building relationships and acquiring new knowledge. Excels in collaborative environments and handles stress with ease.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tour Guide
Ziptrek Ecotours
05.2024 - 09.2024
- Focused on providing exceptional safety measures and customer service while working as a zipline tour guide at Ziptrek.
- Acquired knowledge in first aid procedures and guest entertainment. Demonstrated ability to memorize speeches on the local ecology, while efficiently managing tour schedules.
- Successfully supported customers by offering support during various stages of the process, while empathetically responding to their emotional needs.
Server
The Bull Wheel
11.2023 - 04.2024
- Memorized restaurant specials for each shift at The Bull Wheel and made recommendations for complementary beverages
- Acquired excellent customer service aptitude while efficiently operating in a fast-paced setting.
Front of House Team Member
Rocky Mountain Bagel Company
06.2023 - 10.2023
- Thrived in a challenging and exciting high-speed work environment, enhancing my ability to perform under pressure.
- Contributed to a large team environment and refined cooperation skills among numerous colleagues.
- Prepared bagels and served hot/cold drinks, while managing dishwashing, cleaning and till operations
Retail Associate
Big White Ski Resort, Kelowna
10.2022 - 04.2023
- Experiencing international work environment fostered self-reliance and commitment to meeting objectives. The job significantly contributed to personal and professional growth as an individual and salesperson.
- Gained knowledge and appreciation of customer service in a diverse resort environment at Big White, interacting with tourists from various cultural backgrounds
Shop Assistant
Stadium Outlet, Karlskrona
02.2022 - 09.2022
- Achieved proficiency in efficient time management and handling customer rush at Stadium Outlet
- Quickly adapted and acquired new skills necessary for the position
- Exhibited a strong ability to pay close attention to detail.
- Learned significance of teamwork, energy, and innovation from supervisor and colleagues at work
Education
Configurative Photography -
Gamleby Folkhögskola
06.2021
Upper Secondary School degree -
Esthetics and Media
06.2020
Skills
- Public Speaking
- Customer Engagement
- Cash Handling
- Fast learning
- Customer Needs Assessment
- Positive and professional
- Energetic self-starter
- Reliable and punctual
- Exceptional customer service
- Multi-tasking strength
- Flexible Schedule
Accomplishments
- 2021, Karlskrona Municipality Cultural Scholarship
- 2020, Scholarship for hard work, great commitment and excellent results
References
Available on request
Languages
English
Native/ Bilingual
Swedish
Native/ Bilingual
Spanish
Limited
Certification
- Drivers license
- First Aid CPR/AED level C
Timeline
Tour Guide
Ziptrek Ecotours
05.2024 - 09.2024
Server
The Bull Wheel
11.2023 - 04.2024
Front of House Team Member
Rocky Mountain Bagel Company
06.2023 - 10.2023
Retail Associate
Big White Ski Resort, Kelowna
10.2022 - 04.2023
Shop Assistant
Stadium Outlet, Karlskrona
02.2022 - 09.2022
- Drivers license
- First Aid CPR/AED level C
Configurative Photography -
Gamleby Folkhögskola
Upper Secondary School degree -
Esthetics and Media
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