Sophie Killian
Gold Coast
Summary
Dynamic and empathetic Senior Pharmacy Assistant with a proven track record at Amcal Pharmacy, adept in medication dispensing and customer relationship management. Excelled in training peers and enhancing patient experiences, demonstrating exceptional motivational skills and pharmaceutical knowledge. Achieved workflow optimization, ensuring high levels of patient satisfaction and efficiency.
Overview
10
10
years of professional experience
Work History
Senior Pharmacy Assistant
Amcal Pharmacy
08.2021 - Current
- Assisted in training new pharmacy assistants, sharing expertise and promoting best practices for the role.
- Served as a reliable resource for both patients and coworkers, answering questions regarding medications and procedures accurately.
- Developed strong relationships with patients, providing personalized service that enhanced their pharmacy experience.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Established and maintained patient profiles, updating organizational database with current information.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Sales Assistant
Frosted Kitchen
12.2019 - 08.2021
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Floristry Assistant
Petal Palace Florist & Gifts
09.2020 - 01.2021
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Waitress and Barista
Zingaras
09.2016 - 11.2018
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Casual Employee
Movenpick Ice Cream
01.2015 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Queensland Academy of Creative Industries
Kelvin Grove, QLD11-2019
Skills
- Motivational skills
- Medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
- Workflow optimization
- Resolving complaints
- Customer relationship management
- Supply restocking
Timeline
Senior Pharmacy Assistant
Amcal Pharmacy
08.2021 - Current
Floristry Assistant
Petal Palace Florist & Gifts
09.2020 - 01.2021
Sales Assistant
Frosted Kitchen
12.2019 - 08.2021
Waitress and Barista
Zingaras
09.2016 - 11.2018
Casual Employee
Movenpick Ice Cream
01.2015 - 08.2016
High School Diploma -
Queensland Academy of Creative Industries
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