Open To Work
Moupriya Mukherjee Halder
Liverpool,NSW
Work Preference
Summary
Over 10 years of customer service experience in hospitality and retail, consistently surpassing performance targets. Expertise in thriving within fast-paced environments while ensuring compliance and meticulous attention to detail. Proven ability to meet KPIs and enhance customer satisfaction through strong communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Assistant
Chemist Warehouse
05.2022 - Current
- Supervised pharmacy team operations to ensure efficient workflow and high customer satisfaction.
- Trained junior staff on pharmacy protocols and customer service best practices.
- Optimized inventory management, proactively monitoring stock to reduce discrepancies.
- Implemented software systems for prescription processing, boosting accuracy and efficiency.
- Contributed to strategic planning initiatives for enhanced pharmacy operations and customer engagement.
- Increased customer satisfaction scores through active listening and prompt issue resolution.
- Provided knowledgeable assistance to customers in selecting over-the-counter medications.
- Answered inquiries regarding medication instructions and pharmacy procedures.
Food and Beverage Attendant, RSA Marshall
ANZ STADIUM
11.2014 - 01.2016
- Using excellent communication skills to exceed customer expectations.
- Opening and closing the outlet, taking orders.
- Keeping Buffets fully stocked.
- Able to work quickly and efficiently.
- Easily identify to patrons who may approach if they require assistance.
- Observing patrons to identify irresponsible drinking behaviours.
Bar Attendant / Kitchen Assistant
Various Hospitality Roles
01.2014 - 01.2016
- Delaware North, SCG, Moore Park | Nov 2014 - Aug 2015
- Ambarvale Hotel, Campbelltown | Dec 2017 - Jun 2020
- Hibernian Hotel, Goulburn | Nov 2014 - Mar 2016
- Metro Petroleum, Goulburn | Dec 2014 - Apr 2016
- Caltex, Goulburn | Dec 2014 - Dec 2015
- Gallon Restaurant and Bar, Pyrmont | Apr 2009 - Nov 2014
- Delivering a standard of service that exceeded guest expectations.
- Adhering to Responsible Service of Alcohol legislation and all company policies.
- Kitchen Hand responsibilities and day-to-day back of house restaurant operations.
- Ensuring proper preparation is completed, and managing the pace of service while adhering to health and safety standards.
- Serving meals and ensuring correct portion control.
- Training new staff members on respective standards.
Accounting Supervisor
BABY'S WORLD & FAIRDEAL MARKETING
04.2012 - 08.2013
Accountant
DISCOVERY TRAVELS & TOUR
03.2011 - 04.2012
Education
Bachelor of Commerce -
University of Calcutta
Skills
- Motivational engagement strategies
- Preparation and distribution of medication
- Optimization of pharmacy workflows
- Customer query management
- Stocking shelves and inventory oversight
- Management of client relationships
- Resolution of complaints effectively
- efficient cash handling practices
- Collaboration within teams
- Superior customer service delivery
- Techniques for enhancing time efficiency
- Problem-solving approaches
- Multitasking proficiency
- Reliability in performance
- Attention to detail
Certification
Certificate III in Community Pharmacy SIR30116
Languages
Bengali
Full Professional
English
Professional Working
Hindi
Full Professional
Timeline
Senior Pharmacy Assistant
Chemist Warehouse
05.2022 - Current
Food and Beverage Attendant, RSA Marshall
ANZ STADIUM
11.2014 - 01.2016
Bar Attendant / Kitchen Assistant
Various Hospitality Roles
01.2014 - 01.2016
Accounting Supervisor
BABY'S WORLD & FAIRDEAL MARKETING
04.2012 - 08.2013
Accountant
DISCOVERY TRAVELS & TOUR
03.2011 - 04.2012
Bachelor of Commerce -
University of Calcutta