Sophie Large
Sorell
Summary
I am a driven leader with a track record of success in optimizing concession operations. With five years of hospitality experience, i am adept at enhancing customer satisfaction, relationship building and ensuring workplace efficiency. Additionally, with one year of management experience i have a keen eye for performance metrics, customer feedback, team dynamics and adaptability.
Overview
5
5
years of professional experience
Work History
Concession Manager
Woody’s Skate & Play
01.2022 - Current
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation, and storeroom operations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
Concessions Worker
Woodys Skate & Play
05.2019 - Current
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Barista work
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
Education
Certificate III - Fitness
Bayview Secondary College
Clarendon Vale, TAS11.2023
Tasmanian Certificate of Education (TCE) -
Bayview Secondary College
Clarendon Vale, TAS11.2022
First Aid Certificate -
Bayview Secondary College
Clarendon Vale, TAS09.2022
Skills
- Delegating Assignments and Tasks
- Food Safety Compliance
- Sales and Marketing
- Employee Training
- Money Handling
- Inventory Management
- Back of House Management
- Managing Deliveries
Additional Information
Hobbies
- Reading
- Inline-roller hockey
- Surfing
- Baking
Timeline
Concession Manager
Woody’s Skate & Play
01.2022 - Current
Concessions Worker
Woodys Skate & Play
05.2019 - Current
Certificate III - Fitness
Bayview Secondary College
Tasmanian Certificate of Education (TCE) -
Bayview Secondary College
First Aid Certificate -
Bayview Secondary College
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