Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Le Cordier

Helensvale,QLD

Summary

Accomplished Senior Hairdresser at Koogaas Hair, adept in client relationship building and product sales, significantly increased salon revenue through strategic upselling and exceptional service. Leveraged professional ethics and in-depth consultations to enhance client retention and satisfaction. Excelled in social media marketing, contributing to a broadened clientele base.

Overview

5
5
years of professional experience

Work History

Senior Hairdresser

Koogaas Hair
04.2024 - Current
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.

Apprentice Hairdresser

Koogaas Hair
04.2019 - 04.2024
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enabled seamless appointment scheduling using digital tools such as online booking platforms.
  • Ensured proper inventory management by accurately tracking product usage during appointments and restocking supplies as needed.
  • Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
  • Delivered outstanding results under pressure during peak hours while maintaining composure.

Education

Certificate III - Hairdressing

Gold Coast School of Hairdressing
Southport, QLD
04.2024

High School Diploma -

Assisi Catholic College
Upper Coomera, QLD
11.2020

Skills

  • Goal Setting and Achievement
  • Client Relationship Building
  • In-depth Consultations
  • Professionalism and Ethics
  • Effective problem solving
  • Relationship Building
  • Social skills
  • Client Retention Strategies
  • Clear Communication
  • Social Media Marketing
  • Product Knowledge
  • Schedule Management
  • Product Sales

Timeline

Senior Hairdresser

Koogaas Hair
04.2024 - Current

Apprentice Hairdresser

Koogaas Hair
04.2019 - 04.2024

Certificate III - Hairdressing

Gold Coast School of Hairdressing

High School Diploma -

Assisi Catholic College

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Sophie Le Cordier