Sophie Luo
Sydney,NSW
Summary
Highly motivated individual with the desire to take on new challenges and devoted to giving every client a positive and memorable experience. With years of experience in customer service, I have gained the ability to establish and maintain excellent communication and relationships with individuals. I am a well-rounded professional team player, dedicated and equipped with flexibility and adaptability. Both detail orientated and possess the ability to thrive in fast pace environments. I am looking for new challenges and am thrilled for new opportunities.
Overview
7
7
years of professional experience
Work History
Receptionist
Gotsis Accounting
Five Dock
03.2023 - 12.2023
- Provided support to team members by making copies, organising documents and rearranging schedules.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided office management support while building cooperative working relationships.
Front of House
Kokumai
Barangaroo
02.2023 - Current
- Delivered high level of quality service resulting in consistent, positive feedback from guests.
- Maintained a professional attire while delivering high standards of customer service within a fast paced environment.
- Built strong, respectful employee relationships to drive employee satisfaction.
Private Tutor
Self Employed
Mosman
01.2017 - 07.2018
- Coached students through challenging material with positive reinforcement and encouragement.
- Collaborated with parents and teachers to determine student needs.
- Developed individualised tutoring plans for students to accommodate for their learning patterns and individual needs
Front of House
Bysang
Rosebery
10.2023 - Current
- Prioritised and organised tasks to efficiently to accomplish target sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Ability to mitigate issues and inquiries calmly and logically.
Education
Bachelor of Nursing -
ACU - North Sydney
Skills
- Positive and Professional
- Meticulous and organised
- Ability to Multitask and prioritise
- Relationship management
- Effective customer upselling
- Speed with attention to accuracy
- Leadership and teamwork
- Positive outgoing personality
Timeline
Front of House
Bysang
10.2023 - Current
Receptionist
Gotsis Accounting
03.2023 - 12.2023
Front of House
Kokumai
02.2023 - Current
Private Tutor
Self Employed
01.2017 - 07.2018
Bachelor of Nursing -
ACU - North Sydney
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