Summary
Overview
Work History
Education
Skills
Timeline

Sophie McNeill

Brisbane,QLD

Summary

Proven leader at 'Retail Store' with a track record of enhancing customer satisfaction and team performance through effective training and store organization. Skilled in invento

Overview

3
3
years of professional experience

Work History

Retail Supervisor

'Retail Store'
03.2021 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Trained and oriented associates to maximize team performance.

Education

High School Diploma -

St Ursulas College , Toowoomba
11.2021
  • Australian Tertiary Admission Rank (ATAR) - 81/99.95
  • Member of Visual Arts in practice, 2016 to 2021

Bachelor of Psychology And Criminology -

Griffith University, Brisbane, QLD
10.2026

Skills

  • Task Delegation
  • Store Organization
  • Inventory Control
  • Staff Training and Development
  • Customer Service Management
  • Store maintenance
  • Goal Setting and Achievement
  • Merchandise Inspection
  • Technology proficiency
  • Sales Development

Timeline

Retail Supervisor - 'Retail Store'
03.2021 - Current
St Ursulas College - High School Diploma,
Griffith University - Bachelor of Psychology And Criminology ,

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Sophie McNeill