Sophie Pelizzari
Rockhampton,Queensland
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Casual Sales Assistant
Georges Workwear And Country Outfitters
06.2019 - 06.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Remained calm and composed in tense situations involving angry or upset customers.
Waitress
Wah Hah Chinese Restaurant
05.2022 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Coordinated service to multiple dining areas
Kitchen Hand/Bartender
Union Hotel Motel
01.2022 - 05.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
Beginning of Bachelor of Law - Through START UNI N -
Central Queensland University
Rockhampton, QLDHigh School Diploma -
Rockhampton Girls Grammar School
Rockhampton, QLD11.2025
Skills
- Ordering Procedures
- Dish Preparation
- Special Dietary Requirements
- Price Memorisation
- Table Bussing
- Beverage Preparation
- Menu Memorisation
- Accurate Money Handling
- Goal-Oriented
Timeline
Waitress
Wah Hah Chinese Restaurant
05.2022 - 03.2024
Kitchen Hand/Bartender
Union Hotel Motel
01.2022 - 05.2022
Casual Sales Assistant
Georges Workwear And Country Outfitters
06.2019 - 06.2024
Beginning of Bachelor of Law - Through START UNI N -
Central Queensland University
High School Diploma -
Rockhampton Girls Grammar School
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