Sophie Poole
Mermaid Waters,Qld
Summary
My name is Sophie, and I am 16 years old, living in Mermaid Waters. I enjoy working in customer service, and am looking to expand my skills with a reputable company. I am extremely hard working and reliable and give everything my best.
Overview
1
1
year of professional experience
Work History
Cafe Barista
Seeds Of Life Cafe
09.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
Bakery Assistant
Shadows Cakes And Pies Bakery
11.2022 - 02.2023
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
Miami State High School
Miami, QLDSkills
- Reliability and punctuality
- Espresso preparation
- Workplace Safety
- Cleanliness Maintenance
- Beverage making
- Food Service
- Order Taking
- Food safety understanding
- Product Upselling
- Friendly and outgoing
- Espresso machine operation
- Cash Handling
- Opening and closing duties
- Safe Food Handling Practices
- Team Player
- Coffee machinery
- Exceptional customer service
- Safe Food Handling
- Smoothie making
- Up-selling
Timeline
Cafe Barista
Seeds Of Life Cafe
09.2023 - Current
Bakery Assistant
Shadows Cakes And Pies Bakery
11.2022 - 02.2023
Miami State High School