Sophie Popovic
Putney,NSW
Summary
Dedicated to ensuring customer satisfaction and inherently adaptable, I have a consistent record of reliability and approachability. Proficient in quickly grasping new concepts and refining new skills. My past achievements in meeting KPIs emphasise my commitment to delivering exceptional service, always accompanied by a friendly and positive attitude. Actively pursuing an engaging role as a casual team member within the dynamic retail sector, I aim to expand my skill set and leverage my adaptability across various work environments. I'm enthusiastic about acquiring fresh skills and gaining a comprehensive range of experiences."
Overview
1
1
year of professional experience
1
1
Certification
Work History
Casual Retail Assistant
Bec + Bridge
10.2022 - Current
- I worked at Putney IGA for 8 months and it taught me resilience and customer service skills
- I previously worked as a part-time senior team member, at Lovisa and worked there for a year
- This has given me experience with working towards KPI’s and meeting daily, weekly and monthly targets
- I run the fast pace Saturdays, and Sundays while tracking KPI’s hourly, I always uphold my targets and meet all KPI requirements
- I'm always giving customers the best customer experience by styling and accessorising them through adding on products
- I quickly gained in depth product knowledge enabling me to satisfy the customer to the best of my abilities while also raising average dollar and items per sale
- This retail job taught me how I can learn information and master skills easily and quickly
- I enjoy working with people and am an outgoing individual who feels comfortable and inspired while working with people
- I currently work as a casual at Bec + Bridge
- I started as a seasonal casual at the start of November 2022 and was kept on as a casual team member as they determined I fit in well with the team and met goals and targets they set for me
- This experience has taught me the in’s and out’s of styling different customers
- I have developed deep product knowledge, confidence with interacting and styling all sorts of customers of all ages within this brand.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Business - Property
University of Western Sydney
Parramatta City Skills
- Cash Register Operation
- POS System Operations
- Retail Metrics and Goals
- Issue Refunds
- Product Merchandising
- Positive Customer Engagement
- Team Cooperation
- Flexible Hours
Certification
I have an RSA certification.
Timeline
Casual Retail Assistant
Bec + Bridge
10.2022 - Current
Bachelor of Business - Property
University of Western Sydney
I have an RSA certification.
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