Sophie Seymour-Mcdonald
Brisbane,QLD
Summary
Dedicated customer service assistant with over 5 years of experience in the industry. With a passion for exceptional service and organisational skills I have excelled in my previous roles, bringing a positive attitude and leadership skills to the team. My experience at Drakes Supermarket and Hockey SA club as Food and Beverage Supervisor makes me an excellent addition to the workplace.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Hockey SA
- Provided exceptional service to customers and regulars by anticipating customers orders.
- Directed food preparation and cooking activities to meet health and safety standards.
- Gained leadership skills in training new staff members in food handling and safety protocols to ensure smooth operation of food service.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
Customer Service Assistant
Drakes Supermarkets
11.2018 - Current
- Maintained clean and organized work environment to maintain customer safety.
- built strong relationships with other team members to provide efficient and excellent service.
- Responded to customer calls and inquiries to answer questions about products and services.
- Trained staff on operating procedures and company services.
- Gained experience in a variety of different roles within the company.
Skills
- Food and Beverage preparation
- Close of day procedures
- Cash management
- Problem solving
- Team leadership
- Stock rotation and organisation
- Staff and customer communication
- Front end supervision
- Ensured correct drop-off of delivery procedures
- Versatile in a variety of FOH roles
Timeline
Customer Service Assistant
Drakes Supermarkets
11.2018 - Current
Food and Beverage Supervisor
Hockey SA