Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sophie Smith

Newington,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

Menulog
Ballarat, VIC
10.2022 - Current
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Ensured that the correct order was delivered to the customer.
  • Identified potential problems or complaints from customers and took appropriate action as necessary.

Housekeeping Room Attendant

Mecure Ballarat and Convention Centre
Golden Point, VIC
09.2022 - 10.2022
  • Replenished room amenities according to established guidelines.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Ensured cleanliness of areas by consistently restocking cleaning cart with necessary supplies such as fresh linens and towels.

Housekeeping Room Attendant

Dunkeld Pastoral Company- Royal Mail Hotel
Dunkeld , VIC
09.2020 - 08.2022
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Communicated effectively with team members about daily assignments and task progress.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.

Customer Service Assistant

Target Country
Hamilton, VIC
08.2018 - 09.2020
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Processed payments accurately and efficiently using cash registers and other point of sale systems.
  • Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Provided product knowledge to customers through effective communication.

Education

Certificate IV Accounting And Bookkeeping - Accounting And Bookkeeping

South-West Tafe
Warrnambool, VIC
06-2022

High School Diploma -

Hawkesdale P-12 College
Hawkesdale, VIC
12-2019

Bachelor of Psychological Science - Psychology

Federation University
Ballarat, VIC

Skills

  • Relationship Building
  • Excellent Communication
  • Customer Service
  • Hardworking and Responsible
  • Professional Appearance
  • Decision-Making

Affiliations

Passionate about the outdoors, reading and getting to know others

Certification

  • Provisional Drivers License
  • Current employee Working with Children's Check
  • First Aid and CPR certificate
  • Willing to obtain NDIS Screening Check

References

References available upon request.

Timeline

Food Delivery Driver

Menulog
10.2022 - Current

Housekeeping Room Attendant

Mecure Ballarat and Convention Centre
09.2022 - 10.2022

Housekeeping Room Attendant

Dunkeld Pastoral Company- Royal Mail Hotel
09.2020 - 08.2022

Customer Service Assistant

Target Country
08.2018 - 09.2020

Certificate IV Accounting And Bookkeeping - Accounting And Bookkeeping

South-West Tafe

High School Diploma -

Hawkesdale P-12 College

Bachelor of Psychological Science - Psychology

Federation University

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Sophie Smith