Sophie Smith

• Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
• Continuously improved teaching methods by seeking feedback from managers and collaborating with my fellow instructors.
• Adapted teaching strategies for diverse learners, ensuring an inclusive environment.
• Mentored new instructors, offering guidance to ensure their success in the program.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated the enrolment process for new students and families, ensuring smooth integration into the centre and accurate record-keeping.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimising errors in financial records.

• Built strong, positive relationships with families and staff members during my time in the office, ensuring smooth administrative functions by providing consistent support to staff, students, and visitors.
• Applied exceptional time management skills to juggle multiple responsibilities and contribute effectively within a dynamic primary school setting.

• Built relationships and communicated with parents to provide best learning environment for children.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Strong time management, prioritising tasks and appointments efficiently with consistent reliability and commitment to my role.

Program Management

• Managed project campaign timelines for successful completion, ensuring KPI's were met and deadlines were adhered to.
• Develop and implement learn-to-swim programs in line with industry standards and best practices.
• Responsible for overseeing all business accounts and invoicing within the swimming and school programs.
• Responsible for team rostering and submission of payroll.

Staff Management/Progression

• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Supervise, mentor, and provide ongoing support to instructors.
• Facilitate compulsory quarterly training and development opportunities for instructors.

Safety and Compliance

• Ensure adherence to all safety regulations and industry guidelines.
• Maintain a safe and clean learning environment for students and staff.
• Implement and enforce emergency procedures when necessary.