Sophie Stevenson
Brisbane
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
McDonalds
09.2022 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
Department Manager
McDonalds
05.2021 - 09.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Education
Bachelor of Education - Primary
University of Southern Queensland
Toowoomba, QLD11-2027
Bachelor of Business - Advertising
Queensland University of Technology
Brisbane, QLD11-2020
Skills
- Organisation and time management
- Teamwork and collaboration
- Verbal communication
- Patience and empathy
- Hygiene practices
- CPR training
Timeline
Assistant Restaurant Manager
McDonalds
09.2022 - Current
Department Manager
McDonalds
05.2021 - 09.2022
Bachelor of Education - Primary
University of Southern Queensland
Bachelor of Business - Advertising
Queensland University of Technology