Sophie Tickle
Magnetic Island
Summary
I am a dedicated, hard working individual who has lived on Magnetic Island for 18 years with a broad range of skills and experiences obtained from sports training, employment and dedication to achieving a high level of competency in all fields. I am passionate about children, wildlife care, customer service, and ensuring to maintain healthy relationships with management and my team members.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Selina Operations Pty Ldt
11.2022 - 06.2023
- Assisted with the changeover of Ownership
- Recruitment and management of staff and volunteers across a resort style accommodation and wildlife park
- Management of online tourism agencies, third party booking agents, reservation management systems
- Coordination of International groups including meal planning, activities, transport and accommodation
- Overseeing maintenance and upkeep of site
- Full and sole authority for all purchases
- Responsible for Invoicing all suppliers and providers
- Reconciling cash and weekly banking and change runs
- Rostering, supervising and coordination of all departments
- Projected budgets for wages
- Tour guiding
- Contractor and supplier relations
- Weekly meetings with national leaders and management
- Organised special events and live music, including social media promotions
Multitasking Bar/Receptionist
Bungalow Bay Koala Village
11.2021 - 11.2022
- Weekly ordering from suppliers, PFD, Bidfoods, MAX stocks Cairns, Woolworths Magnetic Island Laundry, FIsh and Fuel'n for all House keeping, bar and reception and Wildlife park stock needs.
- Accomplished Ranger duties including delivering wildlife tours, chemical cleaning enclosures, administering medications, off-site gum cutting for koalas.
- Training new team members in the Bar, reception and wildlife park.
- Managing the team in absence of the onsite manager.
- Full bar skills including service, cleaning beer lines, cocktail service, alcohol stock taking.
- Reception duties, incorporating accommodation booking systems, front office, answering telephones, booking tours and hiring snorkeling gear, guest check in and check outs and providing general information.
- Coordination daily cash floats and takings.
- Night duties including locking up and securing the premises.
- Stepped in to do house keeping when necessary
- Preparation and cooking for Breakfast tours (capacity 26 guests)
- Liaising with in house guests, bar patrons, tourists to a high standard
Private Babysitter
Private Client
06.2021 - 11.2021
- Full-time supervising two children aged 5 and under
- Overnight and day shifts
- Preparing meals and feeding
- Understanding of social and emotional needs
- Change of nappies and clothing
- Scheduling nap times
- General house cleaning and laundry
- Coordinating activities
- Prepared arts and crafts and ensured safe and fun play
Private Babysitter
Private Client
02.2021 - 09.2021
- Part-time Supervision of an infant and child.
- Prepared meal and supervised feeding including bottle feeding
- General house duties including laundry
- Assisted in Homework and reading
- General play including arts and crafts
- Coordination of outings to playgrounds
- Weekly swimming lessons with older child to local swimming school
- Responsible for school pick up and drop off
- Change of nappies and clothing
- Scheduling nap time and quiet times
Lifeguard
Surf Life Saving
11.2020 - 06.2021
- Watched over swimmers to respond quickly to distress situations.
- Prepared a variety of different written communications, reports and documents.
- Administered first aid and CPR in response to life-threatening situations.
- Supervised pool and beach duties, opening and closing community pool.
Retail Assistant
Tile and Lifestyle Market
02.2020 - 05.2021
- Operated MYOB accounting system, POS system.
- Full customer service, providing recommendation's and promoting store products.
- assisting customers with delivery and transporting needs.
Barrista
Nelly Bay Presto Espresso Bar
01.2019 - 03.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Daily cleaning and relocating coffee cart.
Retail Assistant
Horseshoe Bay Convenience Store
06.2016 - 08.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocking shelves, stock taking, operating eftpos and POS
Education
High School Diploma -
St Magaret Marys College
Townsville QLD10.2020
Skills
- Manual Drivers License
- Food preparations
- Blue Card
- Bronze Medallion
- Current first aid
- Leadership
- Teamwork
- Communication and guest services
- RSA certificate
- Surf lifesaving - State and Australian competition level 2013 - 2018
- Computer literate and experience with Word, Excel, MYOB, Power Point and accommodation booking systems
- Addition care and nurturing of wildlife park animals
- POS Systems
- Ordering supplies in all departments
- Food and drinks service
- Cleaning and sanitation
- Tour guiding
- Workplace safety
Hobbies
- Gardening
- Music
- Wildlife care
- Bushwalking
- Swimming
- Drawing and painting
Timeline
Operations Supervisor
Selina Operations Pty Ldt
11.2022 - 06.2023
Multitasking Bar/Receptionist
Bungalow Bay Koala Village
11.2021 - 11.2022
Private Babysitter
Private Client
06.2021 - 11.2021
Private Babysitter
Private Client
02.2021 - 09.2021
Lifeguard
Surf Life Saving
11.2020 - 06.2021
Retail Assistant
Tile and Lifestyle Market
02.2020 - 05.2021
Barrista
Nelly Bay Presto Espresso Bar
01.2019 - 03.2020
Retail Assistant
Horseshoe Bay Convenience Store
06.2016 - 08.2018
High School Diploma -
St Magaret Marys College
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