Sophie Trewern
Merewether,NSW
Summary
2022-Current: Expert Sales Support Specialist at a leading software company with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in issue resolution. Managing confidential information pertinent to both the business and the Australian Defence Force. I am responsible for coordinating business travel for the entirety of the Australian team and directly report to the Managing Director, Head of Sales, and Head of Finance efficiently executing tasks delegated by each. Experienced in balancing customer satisfaction with business expansion goals. Proven expertise in conducting in depth audits and devising successful improvement strategies.
2021-2022: Remarkable Guest Service Agent with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Highly experienced at coordinating travel, ensuring any last minute changes are executed efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Bohemia Interactive Simulations
Newcastle , NSW
10.2022 - Current
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Produced sales documents, finalized deals and filed records.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Planned, organized and attended trade shows and conferences, including drafting agendas, supplying pre-event informational materials, preparing venues and following-up with attendees to clarify or provide additional pertinent information.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Coordinated daily operations of the office including scheduling meetings, and coordinating travel arrangements.
Guest Service Agent
Ramada by Wyndham
Shoal Bay, NSW
10.2021 - 10.2022
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Barista
Mcdonalds
Salamander Bay, NSW
01.2018 - 10.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash register, collected payments and provided accurate change.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Life Saver
Fingal Bay Surf Life Saving Club
Port Stephens, NSW
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Adhered strictly to emergency action plans.
Education
Commerce/Business - Accounting & Finance
Newcastle University
Newcastle2025
High School Diploma -
Tomaree High School
Salamander Bay10.2021
Skills
- Compliance Reporting
- CPR certified
- Emergency Response
- Problem resolution
- Guest service and assistance
- Account inquiries
- ISO 9001 Quality Management Standards
- Contract Negotiations and Administration
- Special Events Planning
- Facilities Management and Maintenance
- Executive Travel Booking
Affiliations
- Member, Fingal Bay Surf Life Saving Club
Certification
- Certificate 3 in Hospitality (food and kitchen operations)
- First Aid Certificate
- Bronze Medallion Certificate (SLSA)
- Certified Health and Safety Representative
- ISO 9001 Quality Management Systems
Timeline
Sales Support Specialist
Bohemia Interactive Simulations
10.2022 - Current
Guest Service Agent
Ramada by Wyndham
10.2021 - 10.2022
Barista
Mcdonalds
01.2018 - 10.2021
Life Saver
Fingal Bay Surf Life Saving Club
Commerce/Business - Accounting & Finance
Newcastle University
High School Diploma -
Tomaree High School
- Certificate 3 in Hospitality (food and kitchen operations)
- First Aid Certificate
- Bronze Medallion Certificate (SLSA)
- Certified Health and Safety Representative
- ISO 9001 Quality Management Systems
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