SOPHIE WILKINS
MARGARET RIVER,WA
Summary
Organised, dependable and kind candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and learn new things. I enjoy communicating with customers from all walks of life and implementing my creativity and wonder for the world in all my tasks and conversations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wine Sales Representative
Bettenay Wines
06.2024 - Current
- Oversaw customer queries and processed bookings regarding wine tour groups, small events and AirBnb bookings.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
Customer Service / Marketing Manager
Into The Wild Sri Lanka
11.2024 - 03.2025
- Developed and supervised marketing campaigns and events to maximise income and achieve audience targets.
- Respond to customer queries and complaints regarding the events
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Sales Assistant
Love & Tonic Natural Wellness
08.2023 - 02.2024
- Kindly greet customers and assist them with whatever they are searching for
- Listen intently to needs or concerns of customers and offer advice to the best of my knowledge/ability as a student naturopath and do research or refer to my colleagues when needed
Barista / FOH Waitress
Bakehouse Cafe
09.2023 - 01.2024
Restaurant Waitress
Point Cafe Avoca Beach
02.2023 - 08.2023
Retail Stylist
TREE OF LIFE
12.2022 - 01.2023
Travel Guide /Customer Service Representative
STOKE TRAVEL
07.2022 - 09.2022
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained customer satisfaction with check-ins to assess wants and needs
- Developed guest relationships to achieve high level of satisfaction.
Customer Service - Special Orders Sales
BUNNINGS WAREHOUSE
01.2019 - 01.2022
- Managed over 20 orders per day, including their creation, payment and dispatch
- Maintained energy and enthusiasm in fast-paced environment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Waitress
SAPA MODERN VIETNAMESE
01.2017 - 01.2019
Education
Bachelor of Health Science - Naturopathy
Endeavour College
12-2025
Bachelor of International Relations -
University of Sydney
01.2022
High School Diploma -
Central Coast Grammar School
01.2019
Skills
- POS System Operations
- Process online bookings and respond to queries
- Time Management
- Customer Service
- Positive Communication skills
- Teamwork
- Task Coordination and Prioritisation
Hobbies And Passions
- Writing
- Surfing
- Photography
- Skiing
- Music
Certification
RSA Certified, Present
Timeline
Customer Service / Marketing Manager
Into The Wild Sri Lanka
11.2024 - 03.2025
Wine Sales Representative
Bettenay Wines
06.2024 - Current
Barista / FOH Waitress
Bakehouse Cafe
09.2023 - 01.2024
Sales Assistant
Love & Tonic Natural Wellness
08.2023 - 02.2024
Restaurant Waitress
Point Cafe Avoca Beach
02.2023 - 08.2023
Retail Stylist
TREE OF LIFE
12.2022 - 01.2023
Travel Guide /Customer Service Representative
STOKE TRAVEL
07.2022 - 09.2022
Customer Service - Special Orders Sales
BUNNINGS WAREHOUSE
01.2019 - 01.2022
Waitress
SAPA MODERN VIETNAMESE
01.2017 - 01.2019
Bachelor of International Relations -
University of Sydney
High School Diploma -
Central Coast Grammar School
Bachelor of Health Science - Naturopathy
Endeavour College
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