Sophie Bowerman
Longford,Australia
Summary
Highly motivated and compassionate with the care and well-being for animals and want to build myself a career contributing to their health, safety, and daily care. Volunteering on a farm has sparked a strong passion for working with animals, and assisting in tasks that contribute to their health has inspired me to do similar activities on a larger scale.
Overview
4
4
years of professional experience
Work History
Customer Service Representative, Butchery Assistant, Deli Member
IGA Hillstreet Grocer
01.2025 - Current
- Handled customer inquiries and suggestions professionally and efficiently.
- Worked in a high paced stressful environment, with calm and efficient manners.
- Able to work with friendly manner when under stress and still provide the best service possible.
- Assisted in customer needs with finding certain products, special requests, orders, and company inquiries.
- Usage of harmful chemicals and following all safety procedures in a correct manner.
- Communication with team surrounding customer orders, updates on departments, and when or what stock is needed or running low.
- Managing ordering of stock, and assuring enough is being ordered without over-ordering.
- Working safely and efficiently with dangerous and sharp objects.
- Assisted in training new team members on customer service protocols and store policies.
Customer Service Representative, Deli Member
Woolworth's Supermarket
01.2023 - 01.2025
- Handled customer inquiries and suggestions courteously and professionally with efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Work on computers to improve efficiency within the store and PDF devices for any circumstance.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used customer service skills to provide assistance for customer over the phone and direct calls when needed.
Customer Service Representative
Big W
08.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Elizabeth College
Hobart, TAS11.2024
High School Diploma - undefined
Montrose Bay High School
Glenorchy, TAS12.2022
Skills
- Customer Service
- Customer service skills for inbound and outbound calls
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Payment Processing
- Multitasking
- Efficient teamwork
Certifications
- RSA (Responsible Serving of Alcohol), 04/12/2025
- Working with Vulnerable People (employee), ex. 05/03/2029
Timeline
Customer Service Representative, Butchery Assistant, Deli Member
IGA Hillstreet Grocer
01.2025 - Current
Customer Service Representative, Deli Member
Woolworth's Supermarket
01.2023 - 01.2025
Customer Service Representative
Big W
08.2021 - 01.2023
High School Diploma - undefined
Montrose Bay High School
GED -
Elizabeth College