Sophoan Kao

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system, optimizing table turnover and guest flow.
• Assisted in training new hosts, fostering effective teamwork and communication.
• Coordinated with kitchen staff to ensure timely food delivery to tables.
• Handled guest inquiries and concerns, maintaining high service standards.
• Developed knowledge of menu offerings, providing accurate recommendations to guests.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

- Welcoming and arranging seating for customers, and explaining specials, food, and beverages to customers with a high understanding.

- Collaborated with kitchen and bar staff to ensure timely and accurate delivery of food and beverages to guests.

- Maintained cleanliness and organization of the front of house area, including but not limited to dining areas, restrooms, and entryways.

- Handled cash and credit card transactions, reconciling payments and balancing cash drawer at the end of each shift.

- Resolved any complaints and concerns promptly and effectively, striving to exceed expectations and retain customer satisfaction.

- Setting up and breaking down for function base on the style. For example, canapé, birthday party, annual general meeting etc.

- Participate in stock count, ordering and organizing

• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Managed reservations and seating arrangements to optimize flow and efficiency.
• Assisted in training new staff on restaurant protocols and service standards.
• Handled customer inquiries and complaints, resolving issues promptly and professionally.
• Supported promotional events by setting up dining areas and coordinating with team members.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.

• Coordinated project timelines and resources to ensure timely delivery of initiatives.
• Facilitated communication between stakeholders to align project goals and expectations.
• Managed project documentation, ensuring accuracy and compliance with standards.
• Assisted in developing project plans, identifying key milestones and deliverables.
• Engage with in house and outsource as well as recuritment process

• Supported recruitment processes by screening resumes and coordinating interview schedules.
• Assisted in onboarding new employees, ensuring smooth integration into company culture.
• Maintained employee records ensuring accuracy and confidentiality of sensitive information.
• Conducted research on best practices for employee engagement initiatives to enhance workplace satisfaction.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.