Sophoni Tumaini
Gregory Hills,Australia
Summary
Highly persuasive and self-motivated individual with strong communication, empathy, mentoring, and customer service skills. Bringing these skills to exceed employer expectations in a stimulating, fast-paced, and challenging environment. Team player equipped with practical problem-solving skills, seeking to work in an organization that offers new challenges and opportunities for growth in a professional workspace. Goal is to gain knowledge and experience to deliver excellent service to customers and increase productive capabilities as a skilled individual.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Disability Support Worker
Aequalis Disability Services
2023.03 - Current
- Undertaking tasks outside home such as shopping, visiting friends and family
- Supporting participants to achieving employment goals
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Chef/Cook
ANZ Stadium
2018.09 - Current
- Create cost effective menus reflecting trends and customer preferences
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Customer Service Representative
Asuria
2023.05 - 2024.07
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Basketball Referee/Coach
Australian College of Sports
2015.01 - 2017.12
- Communicating with individuals of different age groups and backgrounds
- Assigning tasks for team members to follow and guiding them through it
- Being punctual as timing affected others
- Motivating team members and encouraging team work
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
Vice President
BURUNDIAN YOUTH GROUP
2019.04 - Current
- Rallied members to create & run a community association to support emerging Burundian community and tackle key issues of employment, integration, women empowerment, education, mental health, belonging & leadership.
Education
High School Diploma -
Australian College of Sports
Olympic Park 2015.02 - 2017.05
High School Diploma -
Eagle Vale High School
Eagle Vale, NSW12.2014
Skills
Bilingual (English, Kirundi, Arabic)
Goal-oriented mindset
Call centre experience
First Aid
Vice president of non-profit Community association
Certification
Diploma in Sports Development
Timeline
Customer Service Representative
Asuria
2023.05 - 2024.07
Disability Support Worker
Aequalis Disability Services
2023.03 - Current
Vice President
BURUNDIAN YOUTH GROUP
2019.04 - Current
Chef/Cook
ANZ Stadium
2018.09 - Current
High School Diploma -
Australian College of Sports
2015.02 - 2017.05
Basketball Referee/Coach
Australian College of Sports
2015.01 - 2017.12
High School Diploma -
Eagle Vale High School
Diploma in Sports Development
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