Sorenza Tanchis
Melbourne,VIC
Summary
I am a versatile and customer‑focused professional with experience as a receptionist, clothing sales assistant, hostess manager, and waitress. I thrive in dynamic environments and excel at delivering high‑quality service with professionalism and warmth. My background has strengthened my communication skills, my ability to multitask under pressure, and my talent for creating positive experiences for clients and guests. Adaptable, reliable, and quick to learn, I bring strong interpersonal skills and a proactive attitude to every role.
Overview
5
5
years of professional experience
Work History
Receptionist
Hotel Mercure
Fréjus, France
10.2024 - 10.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room reservations using property management systems to optimize occupancy rates.
- Maintained accurate records of guest information and billing transactions for seamless operations.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Hostess Manager
GAO
Miami
06.2024 - 09.2024
- Managed guest seating arrangements to optimize flow and enhance dining experience
- Trained new host staff on customer service protocols and operational procedures
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction
- Monitored reservation systems to manage bookings efficiently during peak hours
- Fostered a positive work atmosphere, promoting open communication between staff and management.
Waitress Trainee
1971
Saint Raphael, France
01.2023 - 05.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Assisted in daily operations, managing tables and coordinating with kitchen staff for efficient service.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed menu knowledge, effectively communicating specials and answering guest inquiries.
- Handled cash transactions accurately, ensuring correct billing and payment processes.
- Gathered customer feedback to identify areas for service improvement and enhance dining experience.
Seller
Chiquita
Paris
02.2021 - 12.2022
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Developed visual merchandising displays that improved product visibility and increased customer engagement.
- Facilitated a welcoming shopping atmosphere that encouraged new clients to return regularly while also building rapport with existing ones.
- Promoted store events and special promotions through effective communication with customers.
- Managed cash register transactions accurately while adhering to company security procedures.
Education
Teaching French As A Second Or Foreign Language
Alliance Française
Nice03-2024
High School Diploma -
Saint-Exupéry High School
Saint-Raphael 06-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Fashion knowledge
- Store maintenance
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Receptionist
Hotel Mercure
10.2024 - 10.2025
Hostess Manager
GAO
06.2024 - 09.2024
Waitress Trainee
1971
01.2023 - 05.2024
Seller
Chiquita
02.2021 - 12.2022
Teaching French As A Second Or Foreign Language
Alliance Française
High School Diploma -
Saint-Exupéry High School