SOUKSAVANH WANGOUTHONE
Sydney,Australia
Summary
Looking for new experience especially about bartender and barista.
Experienced restaurant and bar professional with 3 years of hands-on experience in providing excellent customer service, food and beverage preparation, and bar management. Proven ability to work efficiently in high-pressure environments while maintaining a positive attitude and delivering quality service. Skilled in multitasking, handling transactions, and creating a welcoming atmosphere for guests.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Charlie chan bar
09.2022 - Current
- Prepared and served a variety of beverages, including cocktails, mixed drinks, and specialty drinks, catering to individual customer preferences
- Managed bar inventory, restocked supplies, and ensured compliance with health, safety, and alcohol regulations
- Created a lively and welcoming atmosphere, building rapport with regulars and new customers alike
- Handled cash and card transactions accurately and efficiently, balancing the register at the end of each shift
- Assisted with event setups and special occasions, providing top-tier service during high-volume periods
- Proficient in beverage preparation but not trained in latte art
- Focused on maintaining quality and consistency in all served drinks
Restaurant Server & Bartender
MDC
08.2021 - 09.2022
- Provided outstanding customer service, ensuring a positive and enjoyable dining experience for all guests
- Handled food orders, table service, and food running in a busy, fast-paced environment
- Prepared a wide range of hot and cold beverages, including espresso-based drinks and teas, following standard recipes and customer specifications
- Effectively resolved customer complaints and special requests, maintaining a friendly and professional demeanor at all times
- Managed opening and closing duties, including cash register reconciliation and ensuring a clean, organized workspace
Inese Restaurant
Waiter
10.2020 - 09.2021
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
Education
Graduate Diploma - Computer And Information Systems
National Polytecnich Autralia
Sydney07-2025
Skills
- Customer Service Excellence
- Bartending and Mixology
- Food & Beverage Preparation
- Multitasking in High-Pressure Environments
- Cash Handling & Point-of-Sale Systems
- Team Collaboration and Communication
- Conflict Resolution
- Fluency in Laos, Thai, English, Chinese
Additionalnotes
Proficient in beverage preparation but not trained in latte art. Focused on maintaining quality and consistency in all served drinks.
Timeline
Bartender
Charlie chan bar
09.2022 - Current
Restaurant Server & Bartender
MDC
08.2021 - 09.2022
Inese Restaurant
Waiter
10.2020 - 09.2021
Graduate Diploma - Computer And Information Systems
National Polytecnich Autralia
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