Sravani Pabbireddy

Project Type : Latrobe University Industry Development Project

Company Name: Indigenous Education Foundation (IEF)

Location: Melbourne

Organization :NGO

Role: System Design Lead

• Fortifying cybersecurity on IEF' S Foundation's donation plugin system and across IEF Foundation's website.
• Provided report on bug fix and cybersecurity for foundation donation plugin system. In addition, an evaluation and amendment report of cybersecurity across the Foundation’s website.
• IEF utilizes its own donation plugin system integrated with Stripe and Pay pal payment gateway function. It has recently got to know during development of an additional IEF-related website that the donation plugin contains various bugs, including an inability to accept recurring donations via Pay pal.
• This plugin requires high-level cyber security to ensure protection of donor data, and is to be replicated and customized for similar purposes on the additional IEF related website.
• completing web security report relating to user solutions including vulnerabilities with word press, open ports azure ,http ,System design report, Implementation report.

Company Name: DNA Recruitment Solutions.

Role: Customer Service Representative and as a part of Signage Team

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Management of 50+ bus replacement operations for Metro Tunnel, Level.
• Crossing Removal Authority, Metro Trains (Melbourne) and PTV (Public Transport Victoria).
• Greeting and ushering footfall of around 10k+ Passengers travelling through public transport on daily by their respective buses and ensuring occupational health and Safety of employees and passengers.
• Responsible for handling and managing around 200+ customer service staff across10–15 days (about 2 weeks) stations depending on project requirements.
• Passing adequate information about disruptions to large crowds and acting fast in deal drivers for smooth movement of buses to avoid traffic congestion.
• Strategic placements of information conflates and decals on pedestrian path and inside Metro Stations always ensuring safety during all installation

Company Name: Probe Group.

Role: Customer Support Specialist.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
• Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Served customer account and technical needs across 40+ daily calls, consistently meeting productivity and quality targets

• Company Name: Cognizant Technological Solutions.
• Role: Programmer Analyst
• Projects: CVS Benefits Testing, WGS Broker and Sale
• Worked closely with clients to establish specifications and system designs.
• Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
• Conducted manual and automated testing procedures to ensure software quality, focusing on understanding client requirements and executing test cases.
• Collaborated with product owners and development teams to provide comprehensive demos and ensure alignment with project objectives.
• Assisted in requirements gathering, Analyzed industry/SAP standard processes, and compared them with customer processes to support project objectives
• Tested and deployed scalable and highly available software products.
• Documented program development and revisions to maintain records.
• Performed regression and system-level testing to verify software quality prior to release.
• Updated documentation with project deviations to capture changes.
• Directed software design and development to meet client needs for functionality and performance.
• Maintained existing software systems by identifying and correcting software defects.
• Analyzed, reviewed and revised programs to increase operating efficiency.
• Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
• Worked with analysts to prepare test plans and assess test data.