Sri Harshavardhan Reddy Alla
Tintinara,SA
Summary
Dynamic Retail Store Manager with a proven track record at VAIVEN PTY LTD, excelling in sales growth and team leadership. Skilled in inventory control and loss prevention, I inspire staff to exceed targets while enhancing customer satisfaction through effective communication. Committed to continuous improvement and strategic decision-making for operational success.
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Experienced with mechanical design and analysis, applying technical knowledge to enhance system performance. Utilizes CAD software and project management techniques to ensure timely project completion. Track record of effective problem-solving and innovation in developing cost-effective mechanical solutions.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
VAIVEN PTY LTD
07.2024 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Customer Service Representative
VAIVEN PTY LTD
07.2023 - 07.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AVIHAA PTY LTD
08.2022 - 06.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Kyra Petroleum PTY LTD
01.2022 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Co-Founder
Gear Head Motors Pvt Ltd
03.2017 - 02.2018
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
Education
Master of Science - Business And Information Systems
Torrens University Australia
Adelaide, SA05-2022
Bachelor of Science - Mechanical Engineering
Anurag University
Hyderabad, India05-2018
Skills
- Highly motivated
- Decision-making skill
- Sales growth
- Dependable and reliable
- Store maintenance
- Sales analysis
- Project management
- Risk management
- Failure analysis
- Continuous improvement
- Metal fabrication
- Engineering mathematics
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Retail Store Manager
VAIVEN PTY LTD
07.2024 - Current
Customer Service Representative
VAIVEN PTY LTD
07.2023 - 07.2024
Customer Service Representative
AVIHAA PTY LTD
08.2022 - 06.2023
Customer Service Representative
Kyra Petroleum PTY LTD
01.2022 - 08.2022
Co-Founder
Gear Head Motors Pvt Ltd
03.2017 - 02.2018
Master of Science - Business And Information Systems
Torrens University Australia
Bachelor of Science - Mechanical Engineering
Anurag University
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