Chloe Wiseman

• Managed daily store operations and ensured smooth workflow among staff.
• Trained and developed team members to enhance customer service skills.
• Oversaw inventory management and maintained accurate stock levels.
• Monitored sales performance and identified areas for improvement.
• Ensured compliance with company policies and safety regulations in the store.
• Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
• Built and maintained strong working relationships with team members.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.
• Organized merchandise displays according to seasonal promotions or special events.
• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
• Ensured all safety protocols were followed at all times by staff members.
• Supervised cash drawer balances and deposits of store receipts.
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Prepared and submitted bank deposits.
• Implemented strategies to increase customer satisfaction levels and build brand loyalty.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Updated and maintained store signage and displays.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Strengthened work flow productivity by hiring, managing and developing new staff.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Assisted in managing daily store operations and team performance.
• Trained new staff on customer service and product knowledge.
• Coordinated inventory management and stock replenishment efforts.
• Implemented sales strategies to improve customer engagement and satisfaction.
• Resolved customer inquiries and complaints with professionalism and care.
• Participated in scheduling staff shifts to ensure optimal coverage.
• Trained, coached, and mentored new team members on customer service and operational standards.
• Maintained store cleanliness and organization for a welcoming environment.
• Performed daily opening and closing duties including cash handling and reconciliation.
• Maintained a neat, clean, organized work environment that meets company standards.
• Developed relationships with customers by providing knowledgeable advice about products.
• Resolved conflicts between employees or customers in a professional manner.
• Reconciled returns and exchanges quickly while following established procedures.
• Trained staff to have extensive product knowledge and upselling skills.
• Scheduled staff shifts to ensure adequate coverage during peak hours.
• Monitored inventory levels and reordered merchandise as needed.
• Supported management team in developing action plans for addressing underperforming areas.
• Assisted in the development of store policies and procedures.
• Participated actively in the recruitment process for new hires at the store level.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Assisted customers in finding products and answering inquiries.
• Stocked shelves and organized displays to enhance product visibility.
• Processed transactions accurately using point-of-sale systems.
• Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
• Engaged shoppers, providing assistance and information on merchandise and product features.
• Assisted in ringing up sales at registers and bagging merchandise.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Drove sales using upselling and cross-selling strategies.

• Consistently checking and keeping up-to-date with food expiry dates.
• Daily fire extinguisher and exits checks.
• Responsible for all security measures to prevent loss of stock.
• Actioning product withdrawals/recalls accordingly with efficiency and precision.
• Checking register paperwork to ensure no stealing from colleagues on checkout.
• Assessing all colleagues for any fraud of which includes; Safety, Cash, Stealing, Confidentiality.
• Sending multiple emails daily on Microsoft.
• Making and answering calls. Contacting any Contractors that have not complied to our procedure standards.
• Consistently scanning paper work daily to ensure all Management has read and signed each Report.
• Always on the look out for any safety breaches, following the issue up with photographs and a report to send to head office.
• Collaborated with management to achieve desired Integrity result.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Oversaw daily operations to ensure high levels of productivity.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Developed team communications and information for meetings.
• Maintained excellent attendance record, consistently arriving to work on time.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Conducted safety audits and investigated plant quality issues.
• Inspected facilities for adherence to fire, hazard and safety guidelines.
• Inspected worksites, practices and gear for compliance with established safety standards.
• Identified and eliminated potential safety code deficits and addressed adequacy of fire exits, stairways and aisle spaces through annual inspections.
• Recognized, documented and advised on removal of hazards.
• Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
• Gathered information, prepared reports, and drafted correspondence related to cases.
• Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
• Used Microsoft to create reports to keep senior management informed of operations and progress of compliance efforts.
• Prepared training programs for colleagues to improve compliance at all levels.
• Used Microsoft Word and other software tools to create documents and other communications.

• Cleaned and maintained fitting rooms regularly.
• Collected discarded merchandise, sorted and returned to display racks.
• Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
• Welcomed each customer to fitting room with warm smile and kind words.
• Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
• Used PDT to process customer returns and reticket merchandise.
• Contributed to a decrease of store theft by following preventive procedures and communicating with loss prevention.
• Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
• Repackaged and tagged returned items for sales floor.
• Reduced theft by limiting number of items that each customer took into fitting rooms.
• Answered customer telephone calls to provide information about store policies and available merchandise.
• Organized clothing and accessories that customers had returned to fitting room desk.
• Checked fitting room stalls and sorted merchandise to racks.
• Checked garments for damage and placed tags prior to returning items to sales floor.
• Led customers to right aisles and shelves to provide information on available clothing items and accessories.
• Collected click and collects using PDT with efficiency.

• Helped customers locate products and checked store system for merchandise at other sites.
• Supported loss prevention goals by monitoring shopper behavior.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Assisted customers with prompt and polite support in-person and via telephone.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

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• Fielded customer questions to share information about products, availability and pricing.
• Used time management and efficient cleaning methods to meet deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Served customers in a friendly, efficient manner following outlined steps of service.