SRIJANA CHAPAGAIN

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Admissions Coordinator

• PRISMS Related Tasks: Managed COE issuance, cancellations, deferments, variations, and date imports.
• Student Application Register: Maintained accurate and up-to-date student application records.
• Problem Solving: Resolved student queries efficiently.
• Time Management: Prioritized tasks to ensure timely processing of applications.
• Document Verification: Conducted thorough checks for issuing offer letters based on country-specific requirements.
• Provided exceptional service to prospective students via phone and email.
• Assisted international applicants with visa requirements and immigration regulations.
• Coordinated orientation activities, fostering a welcoming environment.
• Processed applications promptly, meeting deadlines with attention to detail.
• Streamlined admissions processes with updated policies and procedures.
• Quickly resolved concerns by following up with prospective students.

• Delivered clerical support by handling a range of accounting duties for small businesses.
• Processed invoices and expenses using XERO to facilitate on-time payment.
• Assisted coworkers and staff members with special tasks on daily basis.

• Prepare detailed reports on audit findings
• Supervise auditing and establishments and determine the scope of investigation required
• Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions
• Prepare, analyze, and verify stock
• Provide detail-oriented administrative support to 12+ staff to ensure efficient company operations.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided backup for customer service managers.

• Obtain customer names, addresses and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
• Receive and respond to customer complaints
• Check cash records and prepare monthly bookkeeping statements.