Srijana Pandey
Ingleburn,NSW
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Woolworths
03.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
IGA Supermarket
03.2014 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Certificate III - Aged Care Work
Aus-Biz Service Pty Ltd
Parramatta, NSWSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Customer Focus
- POS System Operation
- Refund handling
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Professional Working
Timeline
Customer Service Cashier
Woolworths
03.2021 - Current
Customer Service Cashier
IGA Supermarket
03.2014 - 01.2021
Certificate III - Aged Care Work
Aus-Biz Service Pty Ltd
Similar Profiles
Aberdeen Scott-CollinsAberdeen Scott-Collins
Customer Service/ Fresh Service Team Member at WoolworthsCustomer Service/ Fresh Service Team Member at Woolworths
IFROIM DEWANIFROIM DEWAN
Assistant Department Manager at WoolworthsAssistant Department Manager at Woolworths
Stefano BettiniStefano Bettini
Work Experience Crew Member at WoolworthsWork Experience Crew Member at Woolworths
Mustafa QuraishiMustafa Quraishi
1 Week Work Experience, Store Team Member at Woolworths1 Week Work Experience, Store Team Member at Woolworths
Shahina ParweenShahina Parween
Childcare Educator at Billybear Preschool & Early Learning Centre ChildcareSerenity Care SolutionsChildcare Educator at Billybear Preschool & Early Learning Centre ChildcareSerenity Care Solutions