An experienced professional with 7+ years of experience in handling Corporate and client IT-Infrastructure.
• Expertise in planning & building IT solutions at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing service level agreements, outsourcing tasks and directing timely completion of projects.
• Well versed with concepts of ITIL Process; insightful knowledge of project analysis, design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality assurance.
• Strong management skills; capable of leading & motivating individuals to maximize levels of productivity while forming cohesive team environments.
• Competence in setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA.
• A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving business performance.
• Significant experience of working with customers, project managers & technical teams for resolving complex issues and implementing process improvement initiatives in order to provide seamless operations.
Operatingsystems: Microsoftwindows 7, Windows81,
Windows 10,Windows server2008 R2, WindowsServer 2012
Applications : Activedirectory, MicrosoftOffice , Intune, Defender, Qulays,CybeArk,Coupa
365Intune,Azure Active directory
Troubleshooting : Email, Printers, Network, Computers,Meeting Rooms,VC units,Phones, Tablets,Routers,VPN
Tools: ServiceNow, HP Service Manager, Cisco
UCDM,MAAS360
Networking and Storage : Switches, Routers, LAN, WAN,
TCP/IP, WIFI, DSL/ADSL, ServersOperatingsystems: Microsoftwindows 7, Windows81, Windows 10,Windows server2008 R2, Windows Server 2012 R2
Available on request.
Google Cybersecurity Certificate
Qualys Application & Patch Management
Fundamentals of Vulnerability Management
Microsoft 20703-1 Administering System Center Configuration Manager
Microsoft MS-700T00-Managing Microsoft Teams