Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Srikanth Koraveni

Application Support And Patching Administrator
Melbourne,VIC

Summary

An experienced professional with 7+ years of experience in handling Corporate and client IT-Infrastructure.

• Expertise in planning & building IT solutions at the enterprise scale involving selection of appropriate technology and products, negotiating with vendors, finalizing service level agreements, outsourcing tasks and directing timely completion of projects.

• Well versed with concepts of ITIL Process; insightful knowledge of project analysis, design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality assurance.

• Strong management skills; capable of leading & motivating individuals to maximize levels of productivity while forming cohesive team environments.

• Competence in setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA.

• A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving business performance.

• Significant experience of working with customers, project managers & technical teams for resolving complex issues and implementing process improvement initiatives in order to provide seamless operations.



Overview

10
10
years of professional experience
6
6
Certifications

Work History

Application Support & Patching Administrator

Cleanaway
05.2022 - Current
  • Monitor and manage onboarding of new applications into the company environment, ensuring compliance with internal policies and standards.
  • Perform regular updates, patches, and version upgrades of business-critical applications to maintain security and functionality.
  • Install and configure applications across end-user and server environments, ensuring minimal downtime.
  • Uninstall and decommission applications when required, including removal of end-of-life (EOL) applications in line with company lifecycle policies.
  • Remediate vulnerabilities and issues identified in applications by applying patches or coordinating with vendors.
  • Conduct proactive monitoring to ensure application stability, availability, and performance.
  • Maintain accurate documentation of application deployments, updates, and decommissioning activities.
  • Collaborate with IT teams and stakeholders to ensure seamless integration of applications into existing infrastructure.
  • Provide technical support for application-related incidents, troubleshooting issues, and implementing permanent fixes.
  • Create and manage user accounts within application portals when new requests are raised, ensuring correct access provisioning.
  • Assign and maintain application access by generating user IDs, resetting passwords, and granting permissions in line with company policies.

Desktop Engineer

Cleanaway
10.2018 - 05.2022
  • Imaging laptops and desktops via PXE and USB.
  • Perform all hardware troubleshoot and escalate to vendor where required.
  • Deploy applications using SCCM.
  • Maintain business assets and generate reports.
  • As a part of support activity resolve incidents by provided with proper root cause investigation.
  • Manages users, groups and roles.
  • Create User Accounts in Active Directory and Exchange on premise.
  • Perform Post Migration Support.
  • Install and Configure Windows Deployment services.
  • Managing Domains in Office 365.
  • On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
  • Handling post migrated issues like permissions and password issues for the users.
  • Administered and supported O365 and MS Exchange policies.
  • Setting up the ActiveSync for the mobile messaging services.
  • Managed MS Exchange servers, AD applications and public folders.
  • Skype for Business, Blue Jeans, CISCO UcaaS (CISCO Unified Communications as a Service) Account Creation and Administration.
  • Manage High Volume of Tickets on issues that come in daily and offer Quick resolutions to Provide Excellent Service to the users.
  • Configure iOS and Android Phones for Active Sync.
  • Supporting the infrastructure team by being a bridge between Service Desk and Infrastructure team.
  • Strong skills and knowledge in MS Intune, MS Autopilot and System Centre Configuration Manager (SCCM), applications packaging.

IT Support Analyst

Origin Energy
08.2016 - 08.2018

Help Desk Support

Brams Private Limited
07.2015 - 08.2016

Education

Australia Computer Society
Melbourne, VIC
10.2016

Latrobe University
Bundoora, VIC
07.2015

JNTU
08.2012

Skills

Operatingsystems: Microsoftwindows 7, Windows81,

Windows 10,Windows server2008 R2, WindowsServer 2012

Applications : Activedirectory, MicrosoftOffice , Intune, Defender, Qulays,CybeArk,Coupa

365Intune,Azure Active directory

Troubleshooting : Email, Printers, Network, Computers,Meeting Rooms,VC units,Phones, Tablets,Routers,VPN

Tools: ServiceNow, HP Service Manager, Cisco

UCDM,MAAS360

Networking and Storage : Switches, Routers, LAN, WAN,

TCP/IP, WIFI, DSL/ADSL, ServersOperatingsystems: Microsoftwindows 7, Windows81, Windows 10,Windows server2008 R2, Windows Server 2012 R2

Certification

ITIL Foundation

References

Available on request.

Timeline

Google Cybersecurity Certificate

10-2024

Qualys Application & Patch Management

08-2024

Fundamentals of Vulnerability Management

03-2024

Application Support & Patching Administrator

Cleanaway
05.2022 - Current

Microsoft 20703-1 Administering System Center Configuration Manager

08-2021

Microsoft MS-700T00-Managing Microsoft Teams

07-2021

Desktop Engineer

Cleanaway
10.2018 - 05.2022
ITIL Foundation
01-2017

IT Support Analyst

Origin Energy
08.2016 - 08.2018

Help Desk Support

Brams Private Limited
07.2015 - 08.2016

Australia Computer Society

Latrobe University

JNTU
Srikanth KoraveniApplication Support And Patching Administrator