Srikanya Saka
Craigieburn, Melbourne,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Service
C
Chadstone, VIC
02.2024 - 03.2025
- Trained new customer service representatives on product knowledge and customer service skills.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Greeted customers and provided superior customer service.
- Follow company policies regarding customer service standards.
- Resolved customer service issues quickly and efficiently.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
- Compiled reports on customer service metrics.
- Provided customer service assistance when required.
Education
MBA - IT Management
UBSS
Melbourne, VIC07-2026
Skills
- Customer service
- Team leadership
- Customer service and care
- Customer Service Recovery
- Call center customer service
- Excellent customer service
- Inbound customer service
Timeline
Customer Service
C
02.2024 - 03.2025
MBA - IT Management
UBSS
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