Travelling and recreational activities
Sristi Shrestha
Parramatta,Australia
Summary
Passionate sales driven professional with the ability to lead, train and develop teams. Proven track record of successfully driving sales and achieving goals. Experienced at building genuine rapport and customer relationships to ensure customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Part-time Assistant Store Manager
The Just Jeans Group (JacquiE)
04.2023 - Current
- Catered to the individual needs of the client and delivered exceptional customer service.
- Handled customer complaints professionally and resolved issues promptly
- Developed strategies for increasing customer loyalty and retention
- Trained and mentored team and helped them meet their daily, weekly and monthly budgets and KPI targets.
Skin Care Consultant
Self-employed
02.2021 - Current
- Perform skin assessment and provide home-based facial services and follow up consultations.
- Build client relationships & retain clients through promotional offers and genuine customer service.
- Recruit, train and develop teams to become professional skin care consultants.
Admissions/Administrative Officer
Miles International Consultancy
03.2020 - 10.2022
- Served as primary contact for coordination of application and marketing communications
- Assisted prospective students with application process and review eligibility for admission
- Processed application forms, review and determine status of applications and forms, notify students of need for additional information or documentation
Client Relationship Officer (Trainee)
SGA Furniture
09.2017 - 11.2017
- Filed customer reports and liaised with major furniture retailers, warehouses, and logistic companies to resolve issues in a timely manner
- Operated internal inventory management system using CRM software
- Prepared and organised delivery of spare parts
- Prepared minutes of meeting
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Retail Shop Assistant
Harris Farm Markets Pty Ltd
02.2014 - 07.2017
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers, helped locate merchandise and suggested suitable options
- Used POS system to process sales, returns and exchanges
- Track record of being recognised as highest weekly sales generating shop assistant store wide and consistently recognised amongst Top 5 fastest servers across 28 stores in NSW
- Worked as a Barista at various corporate locations around Sydney CBD mainly King and Wood Mallesons, IMC, Optiver, Minter Ellison, Google, Westpac Barangaroo, RBA and ASX
- Prepared and serviced coffee beverages, operated POS system, trained new staff on coffee and grinder adjustment, liaised with customers to build rapport relationships, performed general opening/closing and cleaning duties
Education
B.COM - Accounting and Finance
University of Southern Queensland
Sydney, NSW04.2018
Skills
- Excellent written and verbal communication
- Strong interpersonal and leadership skills
- Relationship building skills
- Effective team player
- Microsoft Office, CRM &POS
- Attention to Detail
- Goal-Driven
- Problem-Solving
- Multi-tasking ability
- Able to work independently under pressure
- Retail operations
Certification
Certificate of Registration
Activities
- Reading
- Writing
- Public-Speaking
- Hiking
Interests
Timeline
Part-time Assistant Store Manager
The Just Jeans Group (JacquiE)
04.2023 - Current
Skin Care Consultant
Self-employed
02.2021 - Current
Admissions/Administrative Officer
Miles International Consultancy
03.2020 - 10.2022
Client Relationship Officer (Trainee)
SGA Furniture
09.2017 - 11.2017
Retail Shop Assistant
Harris Farm Markets Pty Ltd
02.2014 - 07.2017
B.COM - Accounting and Finance
University of Southern Queensland
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