Souad Abou-Eid
Melbourne,VIC
Summary
Motivated university student with proven experience in fast-paced café and retail settings. Known for delivering excellent customer service while managing food preparation, cash handling, and inventory with accuracy and efficiency. Strong communicator and team player, praised for staying calm under pressure and resolving issues quickly. Eager to bring a positive attitude and practical skills to a dynamic, customer focused team.
Overview
7
7
years of professional experience
Work History
Retail Assistant
JD Sports
Maribyrnong, VIC
10.2024 - Current
- Processed payments using cash register, credit card machine, and POS system effectively.
- Assisted customers with product selection, addressing inquiries, and offering tailored advice.
- Monitored sales floor traffic to optimize customer engagement and support needs.
- Resolved customer complaints professionally while implementing effective solutions.
- Employed problem-solving techniques to navigate challenging customer interactions.
Manager
The Third Tier
Brunswick East, Vic
07.2023 - Current
- Managed high-pressure situations with composure, consistently delivering exceptional service during peak hours.
- Ensured a clean and inviting dining environment, contributing to a positive and enjoyable guest experience.
- Maintained calm and professionalism while addressing challenging customer interactions and handling busy shifts.
- Operated cash registers and credit card machines efficiently, accurately processing transactions and handling cash.
Receptionist
Australian Investment Choice
Melbourne , Vic
01.2023 - 06.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cashier
Woolworths
Melbourne, Vic
11.2018 - 01.2020
- Greeted customers warmly upon entry, promptly addressing their needs and enhancing their shopping experience.
- Operated the cash register for cash, check, and credit card transactions with high accuracy and efficiency.
- Facilitated customer returns, processed refunds, and resolved transaction issues to ensure a smooth and satisfactory resolution.
Education
Bachelor of Design - Architecture
University of Melbourne
Melbourne, VIC01-2026
High School Diploma -
St Aloysius College
Melbourne, VIC01-2022
Skills
- Team Collaboration
- Complex Problem-Solving
- Service prioritization
- Point of Sale (POS) system operations
- Reservation Management
- Employee Scheduling
- Staff Management
Languages
Arabic
Limited
References
References available upon request.
Timeline
Retail Assistant
JD Sports
10.2024 - Current
Manager
The Third Tier
07.2023 - Current
Receptionist
Australian Investment Choice
01.2023 - 06.2024
Cashier
Woolworths
11.2018 - 01.2020
Bachelor of Design - Architecture
University of Melbourne
High School Diploma -
St Aloysius College
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