Stacey Franklin
Tolga,QLD
Summary
Hardworking and motivated with 18+ years of customer experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager
Spring bean
Tolga, QLD
06.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the cafe.
- Coached, mentored and trained team members in order to improve their job performance.
- Overseen daily operations.
Hotel Duty Manager
Carrington Hotel
Atherton, QLD
03.2016 - 06.2022
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Supervised and performed gaming and cash handling.
- Assisted guest with concerns and questions
- Acting as manager in absence of general manager.
Dispatch Coordinator
Costa
Walkamin, QLD
09.2015 - 02.2016
- Daily communications with internal and external Stake holders.
- Monitored costs of supplies and labour to ensure packhouse is meeting budgets.
- Responsible for managing shed staff work activities.
- Maintained high compliance to dispatch standards and operating procedures.
Hotel Duty Manager
Tolga Hotel
Tolga, QLD
06.2010 - 09.2015
- General supervision of the overall premises.
- Acting manager when manager was absent.
- Staff management.
- Overseeing daily operations.
- Provided guidance and motivation to achieve optimal performance.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Enforced health and safety regulations throughout the premises.
Education
High School Diploma -
Cleveland State High School
Brisbane, QLD12-2003
Skills
- Marketing
- Complex Problem-Solving
- Staff Development
- Team Leadership
- Workforce Management
Timeline
Manager
Spring bean
06.2022 - Current
Hotel Duty Manager
Carrington Hotel
03.2016 - 06.2022
Dispatch Coordinator
Costa
09.2015 - 02.2016
Hotel Duty Manager
Tolga Hotel
06.2010 - 09.2015
High School Diploma -
Cleveland State High School
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