Stacey Holzheimer
Brisbane,Qld
Summary
Client-focused and organized professional with diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
14
14
years of professional experience
Work History
Business Manager
Motorama Mitsubishi Moorooka
Moorooka, Qld
03.2017 - Current
- Quoting finance and insurance packages
- Banking
- Finalising contracts
- Completion of daily finance logs
- Ensuring procedures are followed
- Negotiating and closing finance deals
- PPSR checks
- Archiving
- Reporting
- Accredited with Angle Auto, Allied Finance, Toyota Finance and Allianz Insurance
- Cold Calling
Business Manager
Barton Motors
Wynnum
03.2014 - 03.2017
- Accreditation with St George Finance, Esanda Finance, Macquarie Finance, Suncorp Insurance and Allianz Insurance
Business Manager
Toowong Kia
Brisbane, QLD
09.2012 - 02.2014
- Accreditation with Suncorp Insurance, Esanda Finance, St George Finance, Macquarie Finance
Accounts Officer
Hartley's Body Corporate
02.2012 - 09.2012
- Management of over five thousand accounts
- Budgeting
- Liaising with solicitors
- Meeting deadlines
- Assisting client enquiries via email and telephone
- Attending weekly meetings to implement new strategies
- Debt recovery
- Monitoring repayment plans
- Issuing invoices
- Allocating payments
- Logging administration costs
- Electronic filing.
Studio Manager
Giorgio Armani Cosmetics
07.2010 - 02.2012
- Conducting all of the in-store major events, such as the facial and makeup events and ensuring these are booked out
- Keeping the staff motivated and focused on the tasks at hand
- Cold canvassing customers and introducing them to the brand
- Stock rotation/ordering/stock take
- Merchandising stock for sales and events
- Keeping counter clean and presentable
- Ensuring the daily/weekly/monthly figures and reports are completed
- Coaching staff to consistently improve customer service and achieve higher KPI's
- Liaising with head office to ensure we have all the materials necessary for new launches and events
- Engage within relevant industry sectors delivering a trusted advisor approach
- Personal and Corporate membership networking.
Skills
- Over 20 years in customer service both over the phone and face to face
- Excellent written and verbal communication skills acquired through study and customer service related work
- Gaining new clientele, along with building and maintaining existing customer relationships
- Knowledge in Era link and Era net programs
- Initiative to work independently
- Ability to lead and motivate a team
- Account Management
- Accurate Financial Reporting
- Strategic Sales
- Training Facilitation
- Closing deals
- Insurance quoting and selling
- Budgeting
- Management Reporting
- Establishing new accounts
- Finalising Deals
- Approachable and friendly manor toward others, whether it be other team members or clients
- Eagerness to always learn new methods and ways of completing tasks
- Personal grooming and presentation is always of a high standard
- Knowledge of a variety of brands such as; Kia, Mitsubishi, Holden, Subaru and Hyundai
- Comprehensive understanding of competitors policies
Career Overview
Working in the customer service industry for over ten years I have excellent interpersonal skills a proven track record for developing new business and motivating a team as well as consistently exceeding sales targets.
References
- Wayne Gibson - Training Manager Angle Auto - 0401 989 511
- Zoe Mylrea - BDM Pepper Money 0416 284 780
- Taite Codd - BDM Angle Auto 0481 261 268
Accomplishments
- Master in Finance & Insurance Excellence 2022 - Motorama
- Master in Finance & Insurance Excellence 2019 - Motorama
- Master in Finance Used Car Penetration 2017 - Motorama
- Employee of the Year 2015 - Bartons
Timeline
Business Manager
Motorama Mitsubishi Moorooka
03.2017 - Current
Business Manager
Barton Motors
03.2014 - 03.2017
Business Manager
Toowong Kia
09.2012 - 02.2014
Accounts Officer
Hartley's Body Corporate
02.2012 - 09.2012
Studio Manager
Giorgio Armani Cosmetics
07.2010 - 02.2012
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