Stacey Kirby
Newcomb,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Advisor/Management secondment
Public Transport Victoria (Probe)
12.2015 - Current
- Customer Advisor duties: Cash Handling, Customer service, Data Entry, Sales, Reaching KPI's, Daily Administrative duties, Training of new staff members and management.
- Management secondment duties: Writing rosters, Time sheets, Stocktake and supply ordering, Conference calls with clients, Daily updates of the database, Payroll. Training of new staff members and management.
Barista/Supervisor
Gloria Jean's Coffee
01.2014 - 11.2015
- Cash handling, Coffee making and correct food handling, Opening and Closing and running shifts, Stocktake and ordering, Daily Banking, Writing rosters.
Waitress/Supervisor
Hog's Breath cafe
01.2012 - 11.2013
- Coffee making, General cleaning, Customer Database input, Running Shifts and organizing staff members, Opening and closing restaurant and balancing tills, Writing rosters, Daily Banking.
Education
Matthew Flinders Girls Secondary College
Geelong, VIC2009
Skills
- Complaint Handling
- Active Learning
- Complaint resolution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer service excellence
- Microsoft Office
- CRM Software
- Reliability
- Organizational Skills
- Cleaning and sanitizing
- Supply Restocking
- Cash Handling
- Relationship Building
- Staff Training
References
- Shane Mattox, Public Transport Victoria (Probe), 0414 518 721
- Shannon Ryan, Hog's Breath Cafe, 0432 667 207
Timeline
Customer Advisor/Management secondment
Public Transport Victoria (Probe)
12.2015 - Current
Barista/Supervisor
Gloria Jean's Coffee
01.2014 - 11.2015
Waitress/Supervisor
Hog's Breath cafe
01.2012 - 11.2013
Matthew Flinders Girls Secondary College
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