Summary
Overview
Work History
Education
Skills
About me
Timeline
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Staci Dean

Madora Bay,Perth

Summary

Accomplished Assistant Manager and Optical Assistant with a proven track record at OPSM and Jayjays, enhancing customer satisfaction and loyalty through expert frame selection and superior customer service. Skilled in optical dispensing and fostering positive work environments, significantly minimizing complications and returns. Demonstrates exceptional patient care and team leadership abilities.

Overview

4
4
years of professional experience

Work History

Optical Assistant

OPSM
Whangārei, NZ
09.2021 - 11.2023
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.

Assistant Manager

Jayjays
Whangārei. NZ
09.2019 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

NCEA Level 1 And Level 2 -

Kamo High School
Whangarei, NTL

Skills

  • Customer Service
  • Appointment Scheduling
  • Optical knowledge
  • Frame Selection
  • Transaction Processing
  • Insurance Verification
  • Optical dispensing
  • Prescription Interpretation
  • Patient Care
  • Paperwork management
  • Appointment Setting
  • Patient Recordkeeping
  • Supply Restocking
  • Payment Collection

About me

A little bit about me.

My name is Staci, I am a 26 year old mother of two! I have a 7 year old, and a 14 month old. My family are my world, I have been on maternity leave for the past year and a bit, I ended up resigning from my job at OPSM in November 2023 before my maternity leave ended as I wasn’t ready to leave my baby. However, my family have decided to make the move to Perth, Australia. I’m ready to get back into the work force and make something of myself, as well as be the best role model I can be for my children.

My partner will be joining us early next year, he is finishing his work at home in New Zealand before he heads over to us. I have so much support in Perth as my whole family are there, I’m extremely keen to get back into working. I’m looking for admin/reception role as I think I would be fantastic at this, I love to be the friendly face people see when they walk through the doors, I love to problem solve and I go out of my way to help anyone and everyone. I take a lot of pride in the way that I am dressed, I believe that I’m not only a representation of myself but my family as well.

I like to exercise in my spare time, take my family on walks and explore new places. We have so much new things to see in Perth and we cannot wait to get started. I’m a cat lover, food lover, and beach lover and of course a coffee lover. I definitely feel like I have lost a bit of myself since having my second baby, I do feel like I’m “just a mum” when I know I’m not, but I would love the opportunity to do something that makes me happy!

Timeline

Optical Assistant

OPSM
09.2021 - 11.2023

Assistant Manager

Jayjays
09.2019 - 09.2021

NCEA Level 1 And Level 2 -

Kamo High School
Staci Dean