Stanley Ardiwinata
Randwick,NSW
Summary
An enthusiastic and meticulous third-year undergraduate student majoring in Civil Engineering seeking an internship with an aim to enhance skills, contribute to meaningful projects, and create a positive impact in the Civil Engineering field.
Overview
1
1
year of professional experience
Work History
Student Enquiries Officer
UNSW College
Sydney , NSW
2023.09 - Current
- Address and manage any complaints, concerns, or difficulties raised by students by coordinating with suitable departments.
- Assist with enrolment process, including enrolling/dropping courses, registrations, and any enrolment issues.
- Providing support to students regarding course selection, planning, and career development.
- Provide assistance to new students in activating student accounts and issuing their ID Cards.
- Providing support to walk-in students in Student Service Desk.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
Student Ambassador
UNSW College
Sydney , NSW
2023.09 - Current
- Participated as a student speaker at Indonesia's Pre-Departure Briefing Event.
- Co-hosted a webinar for prospective students, sharing experiences and addressing inquiries.
- Provided information and advice on UNSW College Pathway Programs to visitors during UNSW Open Day.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Aided recruitment efforts, assisting potential students in understanding admissions process.
- Assisted recruitment team in hosting campus overnight visits to drive engagement.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students (Year 12).
Student Life Administration Officer
UNSW College
Sydney , NSW
2023.01 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Directed team to set up and keep event space clean and presentable for students.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Participated in UNSW College's pre-event planning meetings, providing input on event themes and strategies for success.
- Assisted Student Life Officer with general administrative duties.
- Managed orientation activities for groups of new students, ensuring smooth transition and positive experience..
- Assisted with planning and executing various excursions, including Taronga Zoo Trip.
Education
Bachelor of Engineering (Honours) (Civil) - Civil Engineering
University of New South Wales
Sydney, NSW12.2025
Diploma - Civil Engineering
UNSW College
UNSW Sydney12.2022
High School Diploma -
SMAK 7 PENABUR
Jakarta, Indonesia05.2021
Skills
- Customer Service
- Project Planning
- Problem-solving abilities
- Leadership
- Flexible and Adaptable
Software
Microsoft office
• Microsoft Teams
• Google Mail
• Outlook
• Word
• Excel
• PowerPoint
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Student Enquiries Officer
UNSW College
2023.09 - Current
Student Ambassador
UNSW College
2023.09 - Current
Student Life Administration Officer
UNSW College
2023.01 - Current
Bachelor of Engineering (Honours) (Civil) - Civil Engineering
University of New South Wales
Diploma - Civil Engineering
UNSW College
High School Diploma -
SMAK 7 PENABUR
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