Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stanley Reid

Shortland,NSW

Summary

Proven track record in enhancing customer satisfaction and loyalty at Coles, adept in cash management and problem-solving. Demonstrated reliability and strong numeracy skills, significantly improving transaction efficiency. Excelled in customer service by resolving complaints with empathy, fostering a positive environment and team collaboration. Achieved and surpassed service goals, contributing to a notable increase in customer loyalty. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Coles
02.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

No Degree - Grade 11

Kurri Kurri High School
Kurri Kurri, NSW
11.2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Cash Management
  • Customer Focus
  • Strong numeracy
  • Problem-Solving
  • Customer Assistance
  • Team Collaboration

Timeline

Customer Service Cashier

Coles
02.2023 - Current

No Degree - Grade 11

Kurri Kurri High School
Stanley Reid