Summary
Overview
Work History
Education
Skills
Timeline
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Samala Rinnovasi

Clyde North,VIC

Summary

Passionate and results-driven Retail Manager with 4 years of customer service experience. Skilled in driving sales, optimizing operations, and enhancing customer satisfaction in diverse retail settings. Seeking to advance my career with a reputable brand that values growth, innovation, and success. Proven ability to exceed KPIs, loyalty sign-ups, and budgets while effectively leading and training teams.

Overview

3
3
years of professional experience

Work History

Retail Manager | The Glue Store, Fountain Gate

Grace
02.2024 - Current
  • Lead daily operations, optimize sales strategies, and ensure exceptional customer experiences.
  • Foster a collaborative work environment, driving performance and exceeding sales targets.
  • Strong focus on strategic planning, team leadership, and customer satisfaction.

Assistant Store Manager | Forever New, Frankston

Alice
01.2022 - 02.2024
  • Rapidly promoted from casual to ASM within one year, demonstrating strong leadership and problem-solving abilities.
  • Successfully led a team of 5, improving employee satisfaction and retention.
  • Increased store loyalty sign-ups by over 70% and built strong customer relationships.
  • Managed budgeting, operational systems, and financial analysis.

Education

High School Diploma -

Dandenong High School
Dandenong, VIC
10.2019

Skills

  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control
  • Retail Management & Leadership
  • Sales Strategy & Optimization
  • Customer Service Excellence
  • Team Training & Development
  • Budgeting & Financial Analysis
  • Visual Merchandising
  • Strategic Planning & Problem Solving

Timeline

Retail Manager | The Glue Store, Fountain Gate

Grace
02.2024 - Current

Assistant Store Manager | Forever New, Frankston

Alice
01.2022 - 02.2024

High School Diploma -

Dandenong High School

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Samala Rinnovasi