Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Stefan Radunovic

Fraser Rise ,VIC

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.


Overview

18
18
years of professional experience

Work History

Prison Officer

G4S
01.2023 - Current
  • Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
  • Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
  • Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
  • Collaborated with fellow officers to maintain a safe environment for staff and inmates alike.
  • Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.

Duty Manager

WATERGARDENS HOTEL
06.2015 - 12.2022
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Dispatcher

MGR FREIGHT
01.2013 - 04.2015
  • First point of contact
  • Maintaining call logs
  • Monitoring routes
  • Transferring messages
  • Directing Field units
  • Responding to any issues and following up by coordinating with appropriate departments
  • Responding to queries related to products and deliveries
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Food and Beverage Waiter

HOTEL “S”
01.2010 - 01.2013
  • Till Supervisor - Cash and EFTPOS Handling
  • Setting up opening and closing of the store
  • Customer Service
  • Management of reservations including special dietary requirements
  • Management of small groups
  • Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.


Bar Attendant

MONTENEGRO BEACH BAR
01.2007 - 01.2010
  • Preparation of drinks, stock management and management of payments
  • Ensure high levels of presentation of bar and cleanliness

Education

Year 12 -

JU Srednja Struca Skola
01.2007

Skills

  • Emotional Intelligence
  • Strong and Effective Leadership
  • Accountable
  • Proactive
  • Effective Communicator
  • Team Player
  • Motivated & Dedicated
  • Ability to work under pressure
  • Flexible and Adaptable
  • Strong Management
  • Great Initiative and Innovation
  • De-Escalation Techniques
  • Self-defense techniques
  • Physical Fitness
  • First Aid Training
  • Security Procedures

References

  • Daniela Raudino, Lower Plenty Hotel, Venue Manager, 0408 337 103
  • Scott Krygger ,Visit Centre Supervisor, Port Phillip Prison 0434 698 870

Languages

English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Full Professional
Macedonian
Professional Working

Timeline

Prison Officer

G4S
01.2023 - Current

Duty Manager

WATERGARDENS HOTEL
06.2015 - 12.2022

Dispatcher

MGR FREIGHT
01.2013 - 04.2015

Food and Beverage Waiter

HOTEL “S”
01.2010 - 01.2013

Bar Attendant

MONTENEGRO BEACH BAR
01.2007 - 01.2010

Year 12 -

JU Srednja Struca Skola

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Stefan Radunovic