Stefani Pupovac
Coniston
Summary
Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Known for strong teamwork and adaptability, ensuring seamless operations and achieving desired outcomes. Proficient in using Microsoft office software and communication tools, always ready to support team goals and respond to changing needs.
Overview
10
10
years of professional experience
Work History
Claims Consultant
Insurance Australia Group
09.2024 - Current
- Analyzed claims data to ensure accurate processing and compliance with company policies.
- Assisted clients in understanding their policy coverage and claim procedures effectively.
- Collaborated with internal teams to streamline claims processing workflows for improved efficiency.
- Resolved client inquiries promptly, enhancing customer satisfaction and retention rates.
- Handling of total loss payments and finances on written-off claims.
- Monitored claims status updates, ensuring timely communication with clients throughout the process.
- Liaised with medical professionals and other specialists during claim investigations to obtain necessary information for accurate evaluations.
Administration Clerk
Links Seaside By Warrigal
01.2024 - 09.2024
- Managed incoming and outgoing correspondence efficiently.
- Organized and maintained accurate records of office documents.
- Assisted in scheduling meetings and coordinating appointments for staff.
- Processed invoices and ensured timely payments to vendors.
- Provided exceptional customer service by responding to inquiries promptly.
- Collaborated with team members to improve office workflow and efficiency.
- Maintained office supplies inventory, ensuring availability of necessary materials.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Claims and Processing Officer
Services Australia
02.2022 - 06.2022
- Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
- Developed strong professional relationships with clients, fostering trust and confidence in the processing services provided by the organization.
- Processed both manual and digital transactions in line with established policies.
- Managed a high volume of applications while consistently meeting established deadlines and maintaining accuracy standards.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
Senior Hairdresser
Moe & Co Franchise
03.2016 - 07.2021
- Led team in delivering high-quality hair services, ensuring client satisfaction and loyalty.
- Mentored junior hairdressers, enhancing skills and promoting best practices within the salon.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Developed innovative hairstyle concepts, aligning with current trends to attract new clientele.
- Maintained inventory of products and tools, ensuring optimal availability for daily operations.
- Collaborated with management on marketing strategies to promote special events and services effectively.
Skills
- Administrative Support
- Claims evaluation
- Investigation techniques
- Policy interpretation
- Claims investigation
- Customer service
- Multitasking
- Critical thinking
- Excellent communication
- Customer service and support
- Decision-making skills
- Active listening
Languages
English
Native or Bilingual
Croatian, Serbian, Macedonian
Native or Bilingual
Timeline
Claims Consultant
Insurance Australia Group
09.2024 - Current
Administration Clerk
Links Seaside By Warrigal
01.2024 - 09.2024
Claims and Processing Officer
Services Australia
02.2022 - 06.2022
Senior Hairdresser
Moe & Co Franchise
03.2016 - 07.2021