Stefani Taylor
Melbourne,Australia
Summary
Customer Service Professional Customer service professional with over 17 years' experience across several industries A natural people person with excellent communication, interpersonal and rapport building skills A self-starter who is target and results driven in either a team or autonomous position. Strong administrative, time management and organizational skills Excellent telephone manner Sound knowledge of Windows operating system and suite of programs Use of most Customer Relations Management systems Database systems including MYOB and Orica
Overview
2027
2027
years of professional experience
Work History
Administration Assistant
State Trustees Ltd
01.2008
- Qualifications & Professional Development
- Certificate III in Hairdressing, Francapelli Hairdressing Academy. Role entailed mail sorting and distribution to the entire company over three different locations, liaising with clients via formal written communication and telephone
- Filing of client data both electronically and physically.
Roadie
Gig Power
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Senior Hairdresser
Hairhouse
10.2023 - 01.2024
- Operating in a fast paced salon environment entailing all aspects of hairdressing
- Shampoo and basin services
- Blow waving
- Coloring, tinting, colour correction, foiling and toning
- Haircutting
- Mens hair Cutting / Beard trims
- Hair styling
- Permanent waving and straightening
- Client Relations, retail sales and reception duties
- Achievements
- Successfully met retail product and upsell targets.
Barber
Cooper and Co
01.2021 - 11.2023
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Clipped and sheared hair into diverse cuts and fades for 30+ customers daily.
- Pre-booked future appointments to increase repeat business.
Senior Retail Assistant
Poolside Beaconsfield
12.2022 - 01.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Consumer Affairs Consultant
L'Oreal Cosmetics
01.2020 - 01.2021
- Operating in a call-centre environment to resolve customer product queries and complaints
- At all times taking a customer centric approach, meeting response times for customer resolution
- Escalating issues for compensation to management above my threshold
- Achievements
- Regularly achieved, the best customer feedback results for the team.
Consumer Affairs Consultant
L'Oreal Cosmetics
01.2016 - 01.2021
- Operating in a call-centre environment to resolve customer product queries and complaints
- At all times taking a customer centric approach, meeting response times for customer resolution
- Escalating issues for compensation to management above my threshold
- Achievements
- Regularly achieved, the best customer feedback results for the team.
Barber
Sweeney Todds
01.2019 - 01.2020
- Operating in a fast paced barber shop environment entailing all aspects of men’s hair and facial grooming
- Men’s hair and beard styling, cutting and trimming
- Client Relations, retail product sales and reception duties
- Achievements
- Successfully developed and built a loyal clientele from previous walk-ins.
Hair Stylist
Hairhouse Warehouse
01.2017 - 01.2019
- Operating in a fast paced salon environment entailing all aspects of hairdressing
- Shampoo and basin services
- Blow waving
- Coloring, tinting, colour correction, foiling and toning
- Haircutting
- Mens hair Cutting / Beard trims
- Hair styling
- Permanent waving and straightening
- Client Relations, retail sales and reception duties
- Achievements
- Successfully met retail product and upsell targets.
Hair Stylist
Takin' care of Business Hair Salon
01.2015 - 01.2017
- Coloring, tinting, colour correction, foiling and toning
- Haircutting
- Mens hair Cutting / Beard trims
- Hair styling
- Permanent waving and straightening
- Takings and receipt balancing
- Stock ordering and management
- Client Relations, retail sales and reception duties
- Achievements
- Successfully met retail product and upsell targets.
Hairdressing Trainee
Francapelli Hair Academy
01.2013 - 01.2015
- Training in all aspects of high end Hair salon activities
- Placements during the traineeship included:
- Placements
- Cuts Both Ways Salon - Kew.
Career
Splinters Salon, Dame Salon
01.2010 - 01.2013
- Successfully completed all core subjects and graduated, had salon owners of the training placements, I was allocated, requesting my services for more placements
- Career Break to raise my new born son
Call Centre
Energy
01.2009 - 01.2010
- Answering incoming calls, read out terms and conditions as well as explain the electricity service offers
- Making follow up out-going calls to make sure our service was satisfactory
- Dealing with customer complaints calmly and rationally
- Recording and inputting data into our survey system with every call
Receptionist/Administrator
Energy Matters
01.2008 - 01.2009
- Processing of sales orders, invoices and payments from clients/suppliers using MYOB
- Organization and distribution of daily staff amenities as instructed
- Assisting in dispatch and postage of products
- Ordering and distributing stationery for all staff
- Liaising with clientele in sales and accounting via all communication channels; phone, email and in person to assist with inquiries.
Education
Hairdressing CERT III -
Francapelli
Victoria02-2012
Skills
- Delegation and Supervision
- Inventory Management
- Scheduling and Time-Tracking
- Handling Complaints
- Customer Service Management
- Cash Handling and Reconciliation
- Retail Operations
- Microsoft Office
- Creativity and Originality
- Problem-solving
Interests
Wildlife rescue, Wildlife fostering, Cattle volunteering, Crafts
Timeline
Senior Hairdresser
Hairhouse
10.2023 - 01.2024
Senior Retail Assistant
Poolside Beaconsfield
12.2022 - 01.2023
Barber
Cooper and Co
01.2021 - 11.2023
Consumer Affairs Consultant
L'Oreal Cosmetics
01.2020 - 01.2021
Barber
Sweeney Todds
01.2019 - 01.2020
Hair Stylist
Hairhouse Warehouse
01.2017 - 01.2019
Consumer Affairs Consultant
L'Oreal Cosmetics
01.2016 - 01.2021
Hair Stylist
Takin' care of Business Hair Salon
01.2015 - 01.2017
Hairdressing Trainee
Francapelli Hair Academy
01.2013 - 01.2015
Career
Splinters Salon, Dame Salon
01.2010 - 01.2013
Call Centre
Energy
01.2009 - 01.2010
Administration Assistant
State Trustees Ltd
01.2008
Receptionist/Administrator
Energy Matters
01.2008 - 01.2009
Roadie
Gig Power
2025 - Current
Hairdressing CERT III -
Francapelli