Stefania Trovato
HADFIELD,VIC
Summary
Dynamic Team Manager with extensive experience in workers' compensation at DXC Claims Management. Proven ability to enhance team performance through coaching and mentoring, while implementing strategies that improved client satisfaction scores. Skilled in conflict resolution and building strong relationships, ensuring accurate and timely claim processing across diverse stakeholders.
Overview
23
23
years of professional experience
Work History
Team Manager Eligibility
DXC Claims Management
MELBOURNE, Vic
04.2023 - Current
- Managed a team focused on determining initial claim entitlements, ensuring accuracy, fairness, and timely processing.
- Drive quality assurance through mentoring, coaching, and continuous feedback to enhance team capability.
- Facilitated collaboration across departments and stakeholders to streamline eligibility processes.
- Implemented strategies to optimize processes and enhance customer interactions.
- Lead team meetings to discuss objectives, updates, and address challenges collaboratively.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
Eligibility Officer
DXC Claims Management
MELBOURNE, Vic
06.2021 - 04.2023
- Assessed and determined entitlements for new Workers’ Compensation claims.
- Responded to client inquiries regarding claim status and resolution timelines.
- Performed thorough investigations to ensure precise and prompt claim resolutions.
- Enhanced team efficiency by guiding new hires in complex evaluations.
- Delivered exceptional customer service to stakeholders, enhancing satisfaction levels.
Eligibility Officer
Insurance Australia Group
MELBOURNE, Vic
08.2011 - 06.2021
- Assessed and determined entitlements for new workers' compensation claims.
- Responded to client inquiries regarding claim status and resolution timelines.
- Performed thorough investigations to ensure precise and prompt claim resolutions.
- Enhanced team efficiency by guiding new hires in complex evaluations.
- Delivered exceptional customer service to stakeholders, enhancing satisfaction levels.
Senior Case Manager
Insurance Australia Group
MELBOURNE, Vic
06.2003 - 08.2011
- Managed entire case process, covering liability determination, medical management, and return-to-work coordination.
- Created customized rehabilitation strategies through collaboration with medical experts, employers, and allied health providers.
- Concentrated on securing sustainable return-to-work results while adhering to all legal and procedural guidelines.
- Facilitated one-on-one coaching sessions with claims staff at various levels to improve their expertise and performance.
- Ensured high-quality service for stakeholders.
Education
Diploma of Personal Injury Management Module One:
Deakin University
Melbourne, Victoria, VIC04-2009
VCE
Pascoe Vale Girls Secondary College
Pascoe Vale, VIC12-1998
Skills
- Extensive experience in workers' compensation
- Technical expertise
- Deep understanding of statutory frameworks and business needs
- Strong decision-making and problem solving
- Conflict resolution
- Coaching and mentoring
- Proven ability to coach and develop a team
- Skilled in building strong relationships
- Effective communicator across diverse stakeholders
Timeline
Team Manager Eligibility
DXC Claims Management
04.2023 - Current
Eligibility Officer
DXC Claims Management
06.2021 - 04.2023
Eligibility Officer
Insurance Australia Group
08.2011 - 06.2021
Senior Case Manager
Insurance Australia Group
06.2003 - 08.2011
Diploma of Personal Injury Management Module One:
Deakin University
VCE
Pascoe Vale Girls Secondary College