Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Languages
Generic
Stefano Sciuto

Stefano Sciuto

Brisbane,QLD

Summary

Energetic and motivated professional with extensive experience in customer service across various public-facing roles, including events, international conferences, and exhibitions. Skilled in engaging diverse audiences and excelling at creating welcoming environments and memorable experiences. A proactive problem-solver with the ability to adapt to dynamic situations, ensuring both customer satisfaction and safety. Committed to delivering exceptional customer interactions and thriving in fast-paced environments that require both teamwork and independent initiative. Proven ability to deliver seamless and engaging customer service experiences.

Overview

2
2
years of professional experience

Work History

Event Staff Member

Stadiums Queensland (The Gabba)
Brisbane, QLD
10.2023 - Current
  • Awarded two Certificates of Excellence from The Gabba for outstanding performance and dedication (May 2024 and June 2024)
  • Engaging actively with customers, delivering exceptional customer service and resolving inquiries efficiently
  • Assisting customers with seating and ensuring conditions of entry are adhered to
  • Organising tasks efficiently, fostering positive relationships with staff and management
  • Improving customer satisfaction by addressing problems promptly and professionally
  • Cultivating a welcoming atmosphere through effective teamwork and collaboration with staff and management.

Event Customer Service Team Member

Spark Event Group & VIPeople
Brisbane, QLD
10.2023 - Current
  • Consistently received heartfelt feedback from customers for dedication to resolving issues and enhancing their event experience
  • Proactively connecting with customers, promptly addressing inquiries and resolving issues to ensure high satisfaction rates
  • Creating memorable experiences by warmly welcoming customers, providing detailed event information, and assisting with seating and ticket verification
  • Actively engaging with customers, using strong interpersonal skills to ensure every interaction is positive and meaningful
  • Facilitating ticketing and cash transactions with precision, ensuring smooth and efficient event operations
  • Supporting event logistics by prioritising tasks and collaborating closely with team members, maintaining a safe, welcoming, and inclusive environment for all attendees.

Event Customer Service Team Member/ Supervisor

ESA (Event Services Australia)
Brisbane and Gold Coast, QLD
11.2022 - Current
  • Supervising gate operations and scanning staff at major festivals with over 100,000 patrons, such as Blues Fest in Byron Bay, CMC Rocks, and Meatstock, ensuring efficient entry processes
  • Training and leading volunteers and support staff, fostering seamless event execution
  • Enhancing customer experience by addressing inquiries and resolving issues promptly, ensuring high satisfaction and loyalty
  • Demonstrating exceptional customer service by effectively communicating with patrons and handling challenges professionally
  • Fostering a positive atmosphere through effective teamwork and communication, ensuring a collaborative and supportive environment
  • Coordinating with team members to ensure efficient task management and high satisfaction among event stakeholders.

Visitor Experience Team Member

Jurassic World by Brickman Exhibition at Queensland Museum
Brisbane, QLD
12.2023 - 07.2024
  • Repeatedly recognised by Queensland Museum Supervisors for excellent visitor feedback, showcasing exceptional skills and service.
  • Attracted 250,000 customers over 8 months, achieving the highest visitor engagement record among all 10 cities the exhibition has toured.
  • Ensured visitors had an immersive adventure, enhancing their understanding and engagement with the exhibition
  • Delivered outstanding customer service by engaging with diverse audiences and addressing inquiries promptly to ensure high customer satisfaction
  • Facilitated customer activities and provided detailed information about the exhibition, demonstrating deep knowledge of products and LEGO models
  • Enhanced the event atmosphere by working harmoniously with staff and management, creating a vibrant and engaging atmosphere.

Session Room Host

IAS 2023 (the 12TH IAS Conference on HIV Science) at Brisbane Convention and Exhibition Centre
Brisbane, QLD
07.2023 - 07.2023
  • Greeted and checked-in speakers and delegates, providing necessary information and assistance
  • Introduced myself to speakers at each session, delivering essential information such as the acknowledgement of country and the session program
  • Coordinated with event staff and management to ensure the seamless execution of conference sessions
  • Monitored sessions to address technical problems and disruptions promptly, ensuring minimal impact on the event
  • Supervised and trained volunteers, enhancing the efficiency and effectiveness of session operations.

Event Staff Member

Fever (Candlelight Concerts)
Brisbane, QLD
11.2022 - 12.2022
  • Greeted and assisted patrons, providing a warm welcome and verifying tickets
  • Ensured a smooth event experience by addressing inquiries and resolving issues
  • Coordinated tasks efficiently, supporting event setup and pack-down
  • Maintained a clean and organized venue, enhancing customer satisfaction.

Verger/Event Staff Member

St John's Cathedral
Brisbane, QLD
06.2022 - 12.2022
  • Set up and packed up for services and events, managing audio-visual equipment
  • Assisted with event management, providing a welcoming experience for visitors
  • Secured the Cathedral building, ensuring a safe environment for all visitors
  • Provided detailed information and assistance, enhancing visitor engagement.

Education

Bachelor of Business (Management) -

Kaplan Business School
Brisbane, QLD
02.2027

Diploma, Information Technology -

Industrial Technical Institute "E. Majorana"
Piazza Armerina
07.2016

Skills

  • Customer Service Excellence
  • Product and Service Knowledge
  • Engagement
  • Communication
  • Team Collaboration and Relationship Building
  • Leadership
  • Problem-solving
  • Crisis Management
  • Adaptability
  • Coordination and Organizational Skills
  • Time Management
  • Technical Proficiency

Timeline

Visitor Experience Team Member

Jurassic World by Brickman Exhibition at Queensland Museum
12.2023 - 07.2024

Event Staff Member

Stadiums Queensland (The Gabba)
10.2023 - Current

Event Customer Service Team Member

Spark Event Group & VIPeople
10.2023 - Current

Session Room Host

IAS 2023 (the 12TH IAS Conference on HIV Science) at Brisbane Convention and Exhibition Centre
07.2023 - 07.2023

Event Customer Service Team Member/ Supervisor

ESA (Event Services Australia)
11.2022 - Current

Event Staff Member

Fever (Candlelight Concerts)
11.2022 - 12.2022

Verger/Event Staff Member

St John's Cathedral
06.2022 - 12.2022

Bachelor of Business (Management) -

Kaplan Business School

Diploma, Information Technology -

Industrial Technical Institute "E. Majorana"

Accomplishments

  • Two certificates of excellence

The Gabba (Stadiums Queensland), 05/05/2024 and 28/06/2024

Awarded for outstanding performance and dedication as an event staff member.

  • Blue Card (Working with children card)

Expire date: 10/06/2025

Languages

  • Italian, Native/ Bilingual
  • English, Full Professional

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Stefano Sciuto