Summary
Overview
Work History
Skills
References
QUALIFICATIONS
EDUCATION TIMELINE
ACHIEVEMENTS
HOBBIES & INTERESTS
Timeline
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Telisha Whaleboat

Redbank Plains,QLD

Summary

Resourceful and hardworking young professional with five years of demonstrated commitment to customer service across multiple industries. Cheerful and adaptable, with strong organisational skills, and a proven ability to manage multiple responsibilities and tasks efficiently. I am a well-rounded, dedicated team player, committed to achieving results and providing high-quality service.

Overview

5
5
years of professional experience

Work History

Event Staff Member

Spark Event Group - ViPeople
Brisbane, QLD
07.2025 - Current
  • Assisted at sporting events and other events, supporting operations and guest services.
  • Managed ticketing, wrist-banding, and sales.
  • Distributed promotional materials, magazines, brochures, and samples to attendees.
  • Supported event setup, pack-down, and general staff duties as needed.

Room Attendant - Voco IHG Hotel

Ozone CPS
Brisbane, QLD
06.2025 - 08.2025
  • Performed thorough cleaning of rooms for departing guests.
  • Provided daily housekeeping services for guests upon request.
  • Maintained high cleanliness standards and attention to detail.
  • Ensured rooms were guest-ready and compliant with hotel policies.

Account Representative

Credit Corp Group - Collection House
South Brisbane, QLD
07.2023 - 04.2025
  • Managed accounts for Westpac, St George Bank, Bank of Melbourne, BankSA, and Volkswagen Financial Services.
  • Assisted clients with credit cards, transaction accounts, personal and business loans, mortgages, and vehicle finance.
  • Resolved arrears and missed payments while ensuring client satisfaction.
  • Handled client hardships and complaints professionally.

Customer Solutions Specialist

Probe Group
Springfield, QLD
11.2021 - 06.2023
  • Managed accounts for the Australian Taxation Office.
  • Assisted clients with tax debts, tax refunds, and other ATO obligations.
  • Delivered tailored solutions to resolve individual accounts and business accounts.
  • Handled client hardships and complaints while maintaining satisfaction.

Crew Member

Hungry Jacks
Redbank Plains, QLD
09.2020 - 11.2021
  • Provided friendly, face-to-face customer service.
  • Prepared and packaged food and beverages, handled orders in-store, and via delivery services.
  • Assisted customers with menu items and upselling products.
  • Trained across all areas of store operations.

Skills

  • Customer service excellence
  • Problem-solving abilities
  • Verbal and written communication
  • Time management and multitasking
  • Team collaboration talent
  • Interpersonal communication
  • Technical and computer proficiency
  • Attention to detail
  • Due diligence
  • Cash handling and POS systems

References

References available upon request.

QUALIFICATIONS

  • Queensland Certificate of Education
  • Certificate I in Financial Services
  • Certificate II in Functional Literacy
  • Certificate III in Animal Care Services (In Progress)

EDUCATION TIMELINE

  • Redbank Plains State High School
  • UQ Skills, University of Queensland

ACHIEVEMENTS

  • Certificate of Participation in CPR for Life
  • Certificate of Participation in ARTIE Academy Program (Achieving Results Through Indigenous Education)

HOBBIES & INTERESTS

  • Travelling
  • Learning French and Spanish language
  • Spending time with pets
  • Rollerskating and outdoor activities

Timeline

Event Staff Member

Spark Event Group - ViPeople
07.2025 - Current

Room Attendant - Voco IHG Hotel

Ozone CPS
06.2025 - 08.2025

Account Representative

Credit Corp Group - Collection House
07.2023 - 04.2025

Customer Solutions Specialist

Probe Group
11.2021 - 06.2023

Crew Member

Hungry Jacks
09.2020 - 11.2021

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Telisha Whaleboat