Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
References
Timeline
Generic

Steffy Issac Mathew

Melbourne

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

Team Member

Kmart
04.2024 - Current
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Customer Experience Assistant

Scene to Believe
10.2023 - 12.2023
  • Customer relations
  • Complaints and refund processes
  • Customer Relationship Management (CRM) database
  • Marketing and upselling
  • Handling EFTPOS payment processes

Senior Advisor

Willis Tower Watson Ltd
02.2019 - 04.2023
  • Improved efficiency, as onshore SPOC, by 45% in processes including Cost analysis and leave balances.
  • Conducted audits, induction, Immigration, tax services, reports and drafting documents for Global movement of the colleagues.
  • Experienced in handling tasks including Induction, training, termination, holiday costs and payment processes.

HR Co-ordinator

Teamlease Services Ltd
07.2017 - 07.2018
  • 225 candidates recruited in a month which was highest among the team.
  • Conducted University campus placements, background verification and reviewed resumes and applications.
  • Collaborated with leadership on recruitment strategies, development plans and employee engagement.
  • Coordinated employee relations, preparing and submitting all relevant HR letters/documents, thus hired around 40 candidates every week.

HR Recruitor

Surya group of consultants
06.2016 - 06.2017
  • Responsible for recruitment & sourcing for end-to-end recruitment life cycle
  • Scheduled candidates interviews for candidates across 30 roles
  • Managed and administered all pre-employment assessments to prospective candidates
  • New employee on-boarding and ensured all pre-employment forms were properly completed

Office Assistant

Sreedhareeyam Ayurvedic Eye Hospital (P) Ltd.
04.2012 - 06.2014
  • Prepared data management sheet which helped to track all incoming & outgoing calls
  • Front desk and customer relations responsibilities
  • Prepared medical certificates, maintained documents and bill books.
  • Handled dispatch section, maintained weekly and monthly call and mail records.

Education

MBA - HR & Marketing

M.G. University
04.2001 -

Post Graduate Diploma in Pharma Management -

Mumbai University
04.2001 -

Skills

Onboarding & Induction

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Websites

Awards

  • Spot Award (2022)
  • Team Engagement Award (2021)
  • Employee of the month (2017)

Certification

Foundation of Everyday Leadership, University of Illinois

References

  • Mrs. Gladys Pais, Ex-Assistant Manager, Willis Towers Watson, paisgladys@gmail.com, +919920235509
  • Ms. Leah Pobjoy, Manager, Scene To Believe, leah.pobjoy@gmail.com, 0431224266
  • Mr. Shawn Amanna, HR Analyst, Willis Towers Watson, amannas15@gmail.com, +919820826247

Timeline

Team Member

Kmart
04.2024 - Current

Customer Experience Assistant

Scene to Believe
10.2023 - 12.2023

Senior Advisor

Willis Tower Watson Ltd
02.2019 - 04.2023

HR Co-ordinator

Teamlease Services Ltd
07.2017 - 07.2018

HR Recruitor

Surya group of consultants
06.2016 - 06.2017

Office Assistant

Sreedhareeyam Ayurvedic Eye Hospital (P) Ltd.
04.2012 - 06.2014

MBA - HR & Marketing

M.G. University
04.2001 -

Post Graduate Diploma in Pharma Management -

Mumbai University
04.2001 -

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Steffy Issac Mathew