Steffy Issac Mathew
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Team Member
Kmart
04.2024 - Current
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Experience Assistant
Scene to Believe
10.2023 - 12.2023
- Customer relations
- Complaints and refund processes
- Customer Relationship Management (CRM) database
- Marketing and upselling
- Handling EFTPOS payment processes
Senior Advisor
Willis Tower Watson Ltd
02.2019 - 04.2023
- Improved efficiency, as onshore SPOC, by 45% in processes including Cost analysis and leave balances.
- Conducted audits, induction, Immigration, tax services, reports and drafting documents for Global movement of the colleagues.
- Experienced in handling tasks including Induction, training, termination, holiday costs and payment processes.
HR Co-ordinator
Teamlease Services Ltd
07.2017 - 07.2018
- 225 candidates recruited in a month which was highest among the team.
- Conducted University campus placements, background verification and reviewed resumes and applications.
- Collaborated with leadership on recruitment strategies, development plans and employee engagement.
- Coordinated employee relations, preparing and submitting all relevant HR letters/documents, thus hired around 40 candidates every week.
HR Recruitor
Surya group of consultants
06.2016 - 06.2017
- Responsible for recruitment & sourcing for end-to-end recruitment life cycle
- Scheduled candidates interviews for candidates across 30 roles
- Managed and administered all pre-employment assessments to prospective candidates
- New employee on-boarding and ensured all pre-employment forms were properly completed
Office Assistant
Sreedhareeyam Ayurvedic Eye Hospital (P) Ltd.
04.2012 - 06.2014
- Prepared data management sheet which helped to track all incoming & outgoing calls
- Front desk and customer relations responsibilities
- Prepared medical certificates, maintained documents and bill books.
- Handled dispatch section, maintained weekly and monthly call and mail records.
Education
MBA - HR & Marketing
M.G. University
04.2001 -
Post Graduate Diploma in Pharma Management -
Mumbai University
04.2001 -
Skills
Onboarding & Induction
Recruitment
Termination
Problem-Solving
Customer service
Websites
Awards
- Spot Award (2022)
- Team Engagement Award (2021)
- Employee of the month (2017)
Certification
Foundation of Everyday Leadership, University of Illinois
References
- Mrs. Gladys Pais, Ex-Assistant Manager, Willis Towers Watson, paisgladys@gmail.com, +919920235509
- Ms. Leah Pobjoy, Manager, Scene To Believe, leah.pobjoy@gmail.com, 0431224266
- Mr. Shawn Amanna, HR Analyst, Willis Towers Watson, amannas15@gmail.com, +919820826247
Timeline
Team Member
Kmart
04.2024 - Current
Customer Experience Assistant
Scene to Believe
10.2023 - 12.2023
Senior Advisor
Willis Tower Watson Ltd
02.2019 - 04.2023
HR Co-ordinator
Teamlease Services Ltd
07.2017 - 07.2018
HR Recruitor
Surya group of consultants
06.2016 - 06.2017
Office Assistant
Sreedhareeyam Ayurvedic Eye Hospital (P) Ltd.
04.2012 - 06.2014
MBA - HR & Marketing
M.G. University
04.2001 -
Post Graduate Diploma in Pharma Management -
Mumbai University
04.2001 -