STEPHANIE CLUTTERBUCK
Tamworth,Australia
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience. Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members. Knowledgeable Desired Position with solid background in providing compassionate care and support to individuals with disabilities. Successfully implemented personalized care plans and facilitated daily living activities to enhance clients' quality of life. Demonstrated excellent communication and problem-solving skills to effectively address clients' needs. Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Therapeutic Youth Worker
Lifestyle Solutions
Tamworth
07.2025 - Current
- Facilitated engaging activities promoting social skills and personal development among youth.
- Provided emotional support and guidance to at-risk individuals, fostering resilience and self-esteem.
- Collaborated with community organizations to coordinate resources for youth programs and initiatives.
- Developed individualized action plans addressing specific needs of participants, enhancing their growth opportunities.
- Monitored participant progress, ensuring adherence to program goals while adapting strategies as needed.
- Mentored junior staff, sharing best practices in youth engagement and behavioral management techniques.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Developed and implemented individualized support plans to address behavioral challenges.
- Facilitated group discussions to promote personal development and social skills among youth.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
Retail Worker
Subway
Tamworth
12.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Disability Support Worker
Sunnyfield Disability Services
Tamworth
02.2021 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Cleaner
Nazareth House
Tamworth, NSW
01.2019 - 06.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
Education
undefined
Tamworth High
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Professional appearance
- Multitasking
- Customer engagement
- Problem-solving
- Daily living assistance
- Personal care
- Housekeeping and meal preparation
- Meal planning
- Health and safety
- Daily living requirements
- Household chores
- Dressing assistance
- Creative thinking
- Family communication
- Emotional support
- Transportation assistance
- Safety management
- Elderly care
- Feeding assistance
- Medication organization
- Grooming support
- Client needs assessment
- Housekeeping skills
Websites
Certification
- Current full license
- Willing to obtain anything else that is needed for the required job position
Timeline
Therapeutic Youth Worker
Lifestyle Solutions
07.2025 - Current
Retail Worker
Subway
12.2024 - Current
Disability Support Worker
Sunnyfield Disability Services
02.2021 - 09.2023
Cleaner
Nazareth House
01.2019 - 06.2020
undefined
Tamworth High